IT Field Support Technician_Baton Rogue

Gr8ttek; Baton Rouge (LA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

$40 per call/$5 per call per diem

Dell/Lenovo certification training

Job summary

A technology services company in Baton Rouge, LA seeks an IT Field Support Technician to perform hardware support and troubleshooting. Ideal candidates will have customer service skills, a technical school certification, and basic repair tools. The position requires driving to client locations and lifting computer equipment. This full-time role offers training in Dell/Lenovo certification.

Qualifications

• 1-2 years of relevant experience.
• Ability to drive to client locations.
• Lift and move up to 50 lbs of equipment.

Responsibilities

• Provide customer break fix support for designated equipment.
• Accept and deliver all service calls assigned.
• Complete administrative tasks associated with each call.

Skills

Communicating clearly in written and verbal form

Excellent customer service skills

Ability to perform basic and moderately complex troubleshooting

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Join to apply for the IT Field Support Technician_Baton Rogue role at Gr8ttek

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Overview

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Responsibilities and Skills

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Benefits

• $40 per call/$5 per call per diem
• Dell/Lenovo certification training

Responsibilities and Skills (additional)

• Providing customer break fix support for designated equipment
• Possess excellent customer service skills
• Must be able to communicate clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance
• Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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