IT Field Support Technician_Savannah

Gr8ttek

Savannah (GA)

On-site

USD 51,000 - 82,000

Full time

14 days+

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Benefits offered by this job

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Job summary

A technology solutions provider in Savannah is seeking an IT Field Support Technician to perform hardware-focused break fix services. The ideal candidate will have 1-2 years of relevant experience and must possess strong troubleshooting skills and a valid driver's license. This full-time position includes paid certification training and various benefits related to service calls.

Qualifications

1-2 years of relevant experience required.
Ability to lift and move computer equipment up to 50 lbs.
Valid driver’s license and reliable transportation.

Responsibilities

Perform hardware-focused break fix services.
Communicate clearly in written and verbal form.
Complete administrative tasks for service calls.

Skills

Clear communication

Customer service

Troubleshooting

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Overview

Join to apply for the IT Field Support Technician_Savannah role at Gr8ttek.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Dell/Lenovo paid certification training

Responsibilities and Skills

Communicating clearly in written and verbal form
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues

Benefits

$40 per call/$5 per call per diem
Dell/Lenovo paid certification training

Responsibilities and Skills (Additional)

Providing customer break fix support for designated equipment
Communicating clearly in written and verbal form
Possess excellent customer service skills
Accepting and delivery of all service calls assigned
Completing all administrative tasks associated with each call
Responsible for control and return of assets and inventory
Other duties may be assigned to meet business needs
May provide functional guidance to colleagues

Requirements

Typically requires technical school certification or equivalent and 1-2 years of relevant experience
Ability to drive yourself to client locations
Ability to lift and or move various computer equipment up to 50 lbs
Valid driver’s license
Reliable transportation with valid registration and adequate insurance
Additional requirements may exist if offer of employment is extended
Must own a basic repair tool kit

Seniority level