IT Field Support Technician_Horsehead

Gr8ttek, LLC; Town of Horseheads (NY); On-site; USD 55,000 - 83,000; Full time

Benefits offered by this job

Dell/Lenovo certification training

Paid certification training

Job summary

Gr8ttek, LLC is looking for a regular Field Specialist to join its Infrastructure Delivery team in New York. You will perform hardware break fix services on client products and coordinate service calls.

The role requires basic to moderate troubleshooting, the ability to lift up to 50 lbs, a valid driver's license, and reliable transportation. Dell/Lenovo paid certification training is provided.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations and lift up to 50 lbs.
• Valid driver's license and reliable transportation with adequate insurance.

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Skills

Customer break fix support

Clear communication

Excellent customer service

Service call handling

Asset and inventory control

Education

Technical school certification or equivalent

Job description

Benefits

• $40 per call/$5 per call per diem


• Dell/Lenovo paid certification training

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Responsibilities and Skills

• Providing customer break fix support for designated equipment


• Communicating clearly in written and verbal form


• Possess excellent customer service skills


• Accepting and delivery of all service calls assigned


• Completing all administrative tasks associated with each call


• Responsible for control and return of assets and inventory


• Other duties may be assigned to meet business needs


• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience


• Ability to drive yourself to client locations


• Ability to lift and or move various computer equipment up to 50 lbs.


• Valid driver’s license


• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended


• Must own a basic repair tool kit

By providing your phone number on this application, you consent to receive SMS text messages from Gr8ttek regarding your application status, interview scheduling, onboarding updates, and hiring notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for assistance.