IT Field Support Technician :: Culpeper, VA

STI; Culpeper (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

A regional IT support organization is seeking a candidate for onsite support in Culpeper, Virginia. The role involves assisting end users with technical issues, managing help desk tickets, and supporting Microsoft applications. Ideal candidates should possess strong communication skills and a valid driver's license. Experience in IT support or customer service is a plus. This position emphasizes a customer-first approach while working independently in the field.

Qualifications

• Valid driver's license is required.
• Ability to manage multiple priorities in a field environment.
• Prior experience with IT support or help desk systems is preferred.

Responsibilities

• Provide front-line support to end users, troubleshooting hardware and software issues.
• Manage help desk tickets and escalate issues as needed.
• Support Microsoft Desktop products including Windows OS and MS Office Suite.
• Maintain accurate documentation of incidents and resolutions.
• Collaborate with senior technicians on cabling projects.

Skills

Excellent verbal and written communication skills

Customer service skills

Troubleshooting skills

Ability to work independently

Familiarity with basic network concepts

Job description

Overview

Location: 100% ONSITE – Assigned VDOT Culpeper District

This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.

Responsibilities

• Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
• Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
• Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
• Deliver outstanding customer service with a strong “customer-first” approach
• Maintain accurate documentation of incidents, resolutions, and asset management
• Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
• Support the setup and testing of network drops, cable labeling, and physical connectivity checks
• Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
• Maintain organization and inventory of cabling tools, equipment, and supplies
• Drive a state vehicle to various locations within the assigned region for onsite support

Qualifications

• Valid driver's license (required)
• Excellent verbal and written communication skills
• Ability to work independently in a field environment and manage multiple priorities
• Familiarity with basic network concepts and a willingness to learn structured cabling standards
• Prior experience with IT support, help desk systems, or customer service preferred