IT Field Support Technician : Culpeper, VA

STI; Culpeper (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A state IT support provider is seeking a qualified individual to provide onsite user support in the VDOT Culpeper District. The candidate must have a valid driver's license and excellent communication skills to assist users with technical issues and ensure smooth IT operations. Responsibilities include troubleshooting hardware, managing help desk tickets, and supporting Microsoft products. This is a full-time role requiring hands-on interaction with end users.

Qualifications

• MUST possess a valid driver's license.
• Prior experience with IT support or help desk systems preferred.

Responsibilities

• Provide front-line support to end users, troubleshooting hardware and software issues.
• Manage help desk tickets using tracking and reporting tools.
• Support Microsoft Desktop products including Windows OS and MS Office Suite.

Skills

Excellent verbal and written communication skills

Ability to work independently

Basic network concepts

Customer service experience

Job description

Location

100% ONSITE – Assigned VDOT Culpeper District

Requirements

MUST possess a valid driver's license – will drive a state vehicle

This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.

Key Responsibilities

• Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
• Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
• Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
• Deliver outstanding customer service with a strong “customer-first” approach
• Maintain accurate documentation of incidents, resolutions, and asset management
• Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
• Support the setup and testing of network drops, cable labeling, and physical connectivity checks
• Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
• Maintain organization and inventory of cabling tools, equipment, and supplies
• Drive a state vehicle to various locations within the assigned region for onsite support

Qualifications

• Valid driver's license (required)
• Excellent verbal and written communication skills
• Ability to work independently in a field environment and manage multiple priorities
• Familiarity with basic network concepts and a willingness to learn structured cabling standards
• Prior experience with IT support, help desk systems, or customer service preferred

Global Candidate Requirements

Note: This section originally contained tabular job specification data. It has been removed to ensure clean, accessible formatting in this description.