IT Field Technician

Your Health; Columbia (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Your Health is seeking an on-site IT support specialist in Columbia, SC. You will travel to client sites to diagnose and fix hardware, software, and peripheral issues, and set up computers, printers, routers, and cabling.

You will also perform maintenance, backups, and document steps in the ticketing system. Ideal candidates have 1–5 years of desktop support or field services, proficiency in Windows/macOS, basic networking, and strong customer service.

Qualifications

• 1–5 years of desktop support or field services experience.
• Proficiency in Windows and macOS; basic networking.
• Strong customer service and communication.

Responsibilities

• On-Site Support: Travel to client sites or branch offices to diagnose and fix hardware, software, and peripheral issues.
• Hardware & Network Setup: Install computers, printers, routers, switches, and run network cabling.
• Maintenance & Updates: Perform routine system patching, backups, and equipment upgrades.
• Documentation & Ticketing: Record troubleshooting steps and track service requests using IT ticketing software.

Skills

Windows

macOS

TCP/IP

Hardware diagnostics

Customer service

Problem solving

Communication

Driver's license

Job description

• On-Site Support: Travel to client sites or branch offices to diagnose and fix hardware, software, and peripheral issues.
• Hardware & Network Setup: Install computers, printers, routers, switches, and run network cabling.
• Maintenance & Updates: Perform routine system patching, backups, and equipment upgrades.
• Documentation & Ticketing: Record troubleshooting steps and track service requests using IT ticketing software.
  

Key Responsibilities

• On-Site Support: Travel to client sites or branch offices to diagnose and fix hardware, software, and peripheral issues.
• Hardware & Network Setup: Install computers, printers, routers, switches, and run network cabling.
• Maintenance & Updates: Perform routine system patching, backups, and equipment upgrades.
• Documentation & Ticketing: Record troubleshooting steps and track service requests using IT ticketing software.
  

Required Skills & Qualifications

• Technical Knowledge: Proficiency in Windows/macOS, basic TCP/IP networking, and hardware diagnostics.
• Experience: Typically 1 to 5 years of experience in desktop support or field services.
• Soft Skills: Strong customer service, independent problem-solving, and clear communication.
• Requirements: A valid driver's license, reliable transportation, and sometimes specific industry certifications (like CompTIA A+ or Network+