IT Field Support Specialist

CenCore LLC; Fort Meade (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

CenCore LLC is seeking an IT Field Support Specialist to provide on-site and remote support for computer, communications, and teleconferencing systems in a cleared government environment at Fort Meade, Maryland. The role requires an active Top Secret clearance with Polygraph and hands-on experience supporting end-user technology.

The specialist will document service activities, train site personnel in accordance with DoD/DoW and security requirements, and support mission continuity by

Qualifications

• High school diploma or GED required.
• DoD/DoW approved certification (per labor category) is required.
• Zero to two years IT/support experience; technical degree can substitute.
• Active Top Secret clearance with Polygraph and U.S. citizenship.

Responsibilities

• Conduct site surveys to document configurations and installation needs.
• Install, configure, test, and support workstations, printers, and teleconferencing devices.
• Troubleshoot hardware and peripherals for on-site and remote users.
• Maintain government or vendor fiber, Ethernet, and telephone systems.
• Analyze requirements and prepare hardware acquisition specs.
• Develop and coordinate hardware installation schedules.
• Prepare site installation documentation and configuration drawings.
• Support Active Directory security settings as directed.
• Train site personnel on supported hardware and equipment.
• Document service activities per security requirements.

Skills

Hardware installation

Configuration & repair

Voice & data support

Teleconferencing support

Technical troubleshooting

Documentation & config control

Microsoft Office suite

Customer service & training

Prioritization & workload mgmt

Education

HS diploma or GED

Associate or Bachelor’s in technical field (substitute exp)

Job description

Description

CenCore is seeking an IT Field Support Specialist to provide on-site and remote support for computer, communications, and teleconferencing systems in a cleared government environment at Fort Meade, Maryland. This role supports mission continuity by assessing site needs, configuring and installing hardware, maintaining communications infrastructure, and resolving technical issues. The specialist will also document service activities and train site personnel in accordance with organizational, DoD/DoW, and security requirements. The position requires an active Top Secret clearance with Polygraph and hands-on experience supporting end-user technology.

Key Responsibilities

• Conduct site surveys to document existing configurations, user requirements, and installation needs.


• Install, configure, test, and support computer workstations, printers, peripherals, communications devices, teleconferencing equipment, and associated cabling.


• Troubleshoot and repair hardware, communications devices, and peripheral systems for on-site and remote users.


• Maintain fiber-optic, Ethernet, and telephone systems provided by the government or vendors.


• Analyze technical requirements and prepare hardware acquisition specifications.


• Develop and coordinate hardware installation schedules.


• Prepare site installation documentation and configuration-change drawings.


• Support Active Directory security settings and policies as directed.


• Train site personnel on the proper use of supported hardware and equipment.


• Document service activities in accordance with organizational and security requirements.

Requirements

Required Qualifications

• Active Top Secret clearance with Polygraph; clearance must be current.


• U.S. citizenship.


• Ability to provide a valid U.S. Passport Book or Passport Card.


• High school diploma or GED.


• Zero to two years of relevant IT or communications support experience; an associate or bachelor's degree in a technical field may substitute for experience.


• Current qualifying certification from the approved DoD/DoW certification list for this labor category.


• Hands-on ability to install, repair, and troubleshoot computer hardware and peripherals.


• Proficiency with Windows operating-system installation, application setup, antivirus tools, and patching.


• Ability to read and interpret technical manuals and schematics.


• Experience providing remote end-user support.

Preferred Qualifications

• Previous experience supporting a DoD or other government environment.


• Familiarity with DISA Security Technical Implementation Guides and secure communications systems.

Skills / Competencies

• Hardware installation, configuration, and repair


• Voice, data, and teleconferencing support


• Fiber-optic, Ethernet, and telephone-system maintenance


• Technical troubleshooting and root-cause analysis


• Technical documentation and configuration control


• Microsoft Office proficiency, including Word, Excel, PowerPoint, and Access


• Customer service and end-user instruction


• Independent prioritization and workload management

Work Environment and Physical Requirements

• Work is performed on site at Fort Meade, Maryland, with remote technical support provided to end users as part of the role.


• Must be able to install, connect, test, and service computers, communications devices, peripherals, teleconferencing equipment, and associated cabling.


• Must be able to read technical manuals, schematics, labels, and configuration documentation.


• Must be free of color blindness.


• Travel is required less than 10%.