IT Field Services Engineer

Betis Group, Inc.; United States; Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Retirement plan with employer match

Medical Insurance

Paid Time Off

Education support

Disability & Life Insurance

Job summary

Betis Group, Inc. seeks a field operations professional to provide technical guidance, lead on-site maintenance, and coordinate field activities with customers and contractor personnel. You will assist in installation, testing, and repair of systems and ensure adherence to procedures and safety standards.

The role emphasizes problem solving, clear communication, and collaboration with stakeholders. You will mentor on-site teams, support training of customer staff, and help plan field work while

Qualifications

• Experience in field maintenance and testing of systems.
• Ability to convey technical information clearly to technical and non-technical audiences.
• Ability to coordinate between customer and contractor personnel.

Responsibilities

• Advises on standards, methods, tools and applications relevant to own specialty.
• Demonstrates an analytical and systematic approach to problem solving.
• Communicates fluently orally and in writing, and can present complex technical information to both technical and nontechnical audiences.
• Facilitates collaboration between stakeholders who share common objectives.
• Plans, schedules and monitors work to meet time and quality targets and in accordance with relevant legislation and procedures.
• Rapidly absorbs new technical information and applies it effectively.
• Has a good appreciation of the wider field of information systems, their use in relevant employment areas, and how they relate to the business activities of the employer or client.
• Maintains an awareness of developing technologies and their application, and takes some responsibility for personal development.

Skills

Analytical thinking

Communication

Planning

Stakeholder coordination

Job description

Provides technical guidance, instructs, and assists in the maintenance, operation, test, or modification of equipment. Coordinates and relate field problems and activities with both customer and contractor personnel. Conducts and/or assists in the field test, field modification, field system test, maintenance and operation of a specific system and performs interface with customer maintenance and operations and assures familiarity with system test, line-up, and maintenance procedures. Supervises engineering and logistics personnel on-site who are assigned to testing, maintenance, or operation functions, if needed. Provides technical guidance and assists in the preparation and implementation of preventive and corrective maintenance procedures for system equipment in the field. Participates in determining equipment modifications or other product support requirements which may be necessary to update, improve or maintain equipment or systems. Conducts and/or assists in the installation, alignment, checkout, overhaul, and modification of fielded equipment. Performs field maintenance and field test on various equipment as required. Participate in in-plant test of specific systems with engineering personnel. Assist in the training of customer’s test, maintenance, and operation personnel, when required. Acts in the capacity of a field supervisor with administrative and technical direction of field personnel on site, when requested. Responsible for the renewal of passport(s) and visas

Key Responsibilities

• Advises on the available standards, methods, tools and applications relevant to own specialty and can make appropriate choices from alternatives.
• Demonstrates an analytical and systematic approach to problem solving.
• Communicates fluently orally and in writing, and can present complex technical information to both technical and nontechnical audiences.
• Facilitates collaboration between stakeholders who share common objectives.
• Plans, schedules and monitors work to meet time and quality targets and in accordance with relevant legislation and procedures.
• Rapidly absorbs new technical information and applies it effectively.
• Has a good appreciation of the wider field of information systems, their use in relevant employment areas, and how they relate to the business activities of the employer or client.
• Maintains an awareness of developing technologies and their application, and takes some responsibility for personal development.

About Betis Group

Betis Group, Inc. is an Equal Opportunity Employer and does not discriminate against any applicant for employment or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic prohibited under Federal, State, or local laws.

Employee Benefits

• Retirement Plan

  Betis Group encourages employees to take advantage of the benefit of pre-tax contributions toward their retirement plan. In doing so, we offer an employer match that is dollar-for-dollar up to 3%, which employees can utilize after one year of service with Betis.

• Medical Insurance
• Paid Time Off
• Technical and Professional Education
• Short-Term Disability, Long-Term Disability, and Life Insurance