Field Services Engineer

Indra Group USA; Olathe (KS); On-site; USD 50,000 - 75,000; Full time

Job summary

Indra Group USA seeks a Field Service Representative to deliver field support, coordinate programs, and engage with customers throughout deployed solutions.

You will work across engineering, program management, and end users to ensure system performance, issue resolution, and ongoing customer satisfaction in Kansas and surrounding regions.

Qualifications

• Associate’s degree or higher in Engineering, Electronics, Information Technology, or related field (or equivalent experience).
• Experience supporting technical programs, field operations, or customer service environments.
• Demonstrated ability to troubleshoot technical systems and support customers effectively.
• Experience working in multidisciplinary teams and coordinating across departments.

Responsibilities

• Adhere to company policies and procedures.
• Receive, document, and track customer inquiries, service requests, and technical issues, ensuring timely follow-up.
• Serve as a primary point of contact between customers and internal teams, maintaining clear communication throughout issue resolution.
• Maintain customer records, service logs, and report on system status, issues, and trends to management.
• Monitor support tickets, identify recurring issues, and assist with troubleshooting and escalation as needed.
• Distribute technical updates and relevant documentation to customers and internal stakeholders.
• Support customer satisfaction initiatives and contribute to process improvements.
• Provide technical support to program and project teams, assisting with issue resolution and system performance monitoring.
• Assist Program Managers in tracking technical deliverables, risks, and field activities.
• Analyze system data and generate reports to support performance monitoring and decision-making.
• Participate in continuous improvement initiatives and support QA processes.
• Support site surveys, system installations, field activities, and coordination with contractors.
• Assist with system testing, validation, and site acceptance activities; provide on-site and remote troubleshooting.

Skills

Customer support

Field coordination

Technical troubleshooting

Cross-functional teamwork

Education

Associate’s degree or higher in Engineering, Electronics, IT

Tools

Microsoft Office

Data reporting tools

Job description

The Field Service Representative provides technical and operational support across system deployment, field operations, and customer service functions. This role supports program execution, coordinates with internal teams and customers, and ensures effective system performance and customer satisfaction throughout the lifecycle of deployed solutions.

The position combines field support, technical troubleshooting, program coordination, and customer engagement, serving as a key interface between engineering, program management, and end users.

Duties and Responsibilities:

Adhere to company policies and procedures.

• Customer Support & Service Coordination
• Receive, document, and track customer inquiries, service requests, and technical issues, ensuring timely follow-up and
• Serve as a primary point of contact between customers and internal teams, maintaining clear and professional communication throughout issue resolution
• Maintain customer records, service logs, and report on system status, issues, and trends to management
• Monitor support tickets, identify recurring issues, and assist with troubleshooting and escalation as needed
• Distribute technical updates, service bulletins, and relevant documentation to customers and internal stakeholders
• Support customer satisfaction initiatives and contribute to continuous improvement of support processes.
• Technical & Program Support
• Provide technical support to program and project teams, assisting with issue resolution, system performance monitoring, and operational readiness
• Support proposal and business development efforts by providing technical input and assisting in solution design and documentation
• Assist Program Managers in tracking technical deliverables, risks, and field-related activities
• Analyze system data and generate reports to support performance monitoring and decision-making
• Participate in continuous improvement initiatives and support quality assurance processes
• Field Support & System Deployment
• Support site surveys, system installations, and field activities, including coordination with contractors and stakeholders
• Assist with system testing, validation, and site acceptance activities, ensuring compliance with project requirements
• Provide on-site and remote troubleshooting support for deployed systems
• Generate and maintain technical documentation, including reports, procedures, and installation records
• Coordinate preventative maintenance activities and support system lifecycle management
• Training & Knowledge Management
• Conduct or support training for customers, field personnel, and internal teams as required
• Develop and maintain training materials and technical documentation
• Share field experience and lessons learned to improve product performance and service delivery

Safety Standards to be followed, where applicable:

• Adhere to all local, site-specific, and company safety protocols.
• Wear required PPE, including:
• Hearing protection (high-noise areas)
• Safety glasses and gloves
• Reflective vest (if required by site)
• Maintain a stocked personal first aid kit.

Education / Experience:

• Associate’s degree or higher in Engineering, Electronics, Information Technology, or related field (or equivalent experience) [SAI Field...ineer 2025 | Word]
• Experience supporting technical programs, field operations, or customer service environments
• Demonstrated ability to troubleshoot technical systems and support customers effectively
• Experience working in multidisciplinary teams and coordinating across departments

Additional Requirements:

• Willingness to travel as needed to support field activities and customer engagements
• Ability to work in dynamic environments and support time-sensitive operations
• Commitment to quality, safety, and continuous improvement
• Strong communication skills, both written and verbal, with a customer-focused mindset
• Ability to analyze technical issues and provide practical solutions
• Organizational and documentation skills for tracking issues, reporting, and maintaining records
• Ability to work independently, prioritize tasks, and manage multiple responsibilities
• Proficiency in Microsoft Office and general data/reporting tools
• Adaptability to work in field and office environments

Indra is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status. Indra participates in eVerify.