IT Field Engineer in Twinsburg

Energy Jobline ZR; Twinsburg (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Integrated IT Group is seeking a Field Engineer to support Northeast Ohio client networks, performing needs analysis, installation, training, and issue resolution. Travel to client sites is expected, with some remote work possible for non onsite tasks.

The role emphasizes strong communication, time management, and service skills, with responsibilities spanning from troubleshooting to documenting solutions and leading migrations.

Qualifications

• Degree in IT or related field or equivalent certifications.
• 3+ years of onsite design, implementation, and support experience.
• Strong understanding of Windows OS, Windows Server, and Microsoft 365.
• Knowledge of virtualization, cloud computing, and wired/wireless networks.
• End-user desktop support for Microsoft Office, CRM, and ERP software.
• Hands-on experience with server and desktop hardware.
• Experience with LAN/WAN design and remediation, endpoint security.
• Backup and disaster recovery planning and testing.
• Detail-oriented with effective time management.
• Able to document knowledge base articles, SOPs, and project plans.

Responsibilities

• Communicate professionally with clients during onsite engagements and follow up in writing.
• Provide exceptional customer service by listening with empathy during project implementations.
• Advise clients on leveraging IT to achieve business goals during visits.
• Troubleshoot, diagnose, and resolve network and system problems.
• Configure and install software, servers, firewalls, backups, and network devices.
• Analyze user needs and recommend network configurations and products.
• Perform client migrations and monitor network performance.
• Document all work and troubleshooting steps in the ticketing system.
• Train clients on basic operations and participate in on-call rotations.
• Stay current with technology changes and best practices.

Skills

Onsite field support

Customer service

Time management

Documentation

Cross-functional teamwork

Travel readiness

Education

Bachelor's degree in IT or related field

Equivalent certifications

Tools

Windows OS

Windows Server

Microsoft 365

Virtualization

Networking equipment

CRM/ERP software support

Server hardware

Job description

Job DescriptionJob Description

Job Summary

We are currently seeking a self-motivated and dedicated individual to join our Field Engineer team. Under the direction of the Director of Delivery, the primary responsibilities include helping clients to achieve optimum use of their network infrastructure by performing needs analysis, procurement support, installation, training, and problem resolution for the local and wide area networks. As most of our field support consists of onsite service, a high level of communication, time management, and service skills are a must. The qualified individual must be able to travel to various client sites within Northeast Ohio, work with minimal supervision, and work outside of normal business hours as required. Work not requiring onsite service can be performed as remote work from home.

Essential Functions

• Communicate professionally and effectively with clients during onsite engagements, ensuring timely written follow-up
• Provide exceptional customer service by listening with empathy throughout project implementations
• Advise clients during recurring service visits on leveraging information technology to achieve business goals
• Troubleshoot, diagnose, and resolve network and system problems
• Configure and install software, servers, firewalls, backup solutions, and other network devices
• Analyze client user needs and recommend appropriate network configurations and products
• Perform client migrations
• Monitor network performance and integrity
• Perform preventative and fault isolation maintenance
• Design and implement network security features for local and wide area networks
• Accurately document all work performed, troubleshooting steps, and solutions in the ticketing system
• Train clients on basic operations
• Participate in on-call rotation
• Achieve daily utilization goals
• Proactively stay current with technology changes, updates, and practices

Experience Required

• Degree in IT related field and/or equivalent certifications ()
• 3+ years of experience in an onsite design, implementation, and support role
• Strong understanding of Windows OS, Windows Server, and Microsoft 365
• Working knowledge of virtualization, cloud/virtual computing, and wired and wireless
• Ability to provide end user desktop support of Microsoft Office, CRM, and ERP software
• Hands-on experience with server and desktop hardware
• Experience with network design and remediation in relation to LAN, WAN, multi-site, and endpoint security
• Familiar with backup and disaster recovery solutions, planning, and testing
• Demonstrated ability to be detail-oriented and manage time effectively
• Adept at working within a cross-functional team
• Capable of providing accurate documentation in relation to knowledge base articles, Standard Operating Procedures, Statements of Work, and Technical Project Plans

Integrated IT Group is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including , , , , ancestry, , , marital status, military status, , , or medical condition.

Company Description

Integrated IT Group is a comprehensive provider of managed, shared, and stand-stand services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.

Company DescriptionIntegrated IT Group is a comprehensive provider of managed, shared, and stand-stand services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.