Field Service Technician Level II - Columbus, Ohio

K Group Companies

Cleveland (OH)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Competitive base salary

Bonus and commission programs

Paid Time Off (PTO)

Paid volunteer time

100% employer-paid health insurance

401k contributions

Profit sharing opportunities

Job summary

A local technology service provider is seeking a dedicated Field Service Technician Level II in Columbus, Ohio. The role involves managing installations, leading teams, and ensuring customer satisfaction. Ideal candidates have advanced knowledge of electricity and excellent communication skills. Competitive salary and comprehensive benefits offered.

Qualifications

Minimum 2 years with a previous construction trade.
Hands-on/field experience from previous work experience.
Must have a valid US Driver’s license.

Responsibilities

Execute all Level I installer roles and responsibilities.
Demonstrate exceptional organizational skills.
Understand project scopes and service expectations.

Skills

Advanced knowledge of electricity

Communication skills

Team management experience

Knowledge of telecommunication

Ability to read architectural drawings

Job description

Field Service Technician Level II - Columbus, Ohio

Overview

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Columbus, Ohio area. The Field Service Technician Level II will not only carry out the essential responsibilities expected of a Level I installer but will also demonstrate advanced skills, training, certifications, and leadership abilities to lead installation teams effectively. The role will encompass configuring and programming a wide range of devices and management platforms, overseeing system commissioning, and delivering comprehensive customer training at a basic operations level. This multifaceted position is pivotal in ensuring the seamless execution of installations and maintaining high standards of customer satisfaction.

Responsibilities

Execute all Level I installer roles and responsibilities, following our comprehensive documentation to uphold the highest standards of installation and service
Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates in alignment with assignments
Understand project scopes and service expectations, taking full accountability for assigned tasks and consistently delivering outstanding results
Assume leadership responsibilities by delegating tasks within the team’s capabilities, fostering a collaborative environment that encourages growth and productivity
Mentor Level 1 installers when leading a team, maintaining high standards and actively seeking their feedback for continuous improvement
Establish and maintain regular, effective communication with Project Delivery Coordinators, Project Managers, and customers as needed to ensure seamless project execution
Demonstrate expertise in working with nurse call systems, card access systems, and video surveillance products, contributing to successful project implementation
Pursue ongoing professional development opportunities, with a focus on leadership and communication skills
Skillfully perform Factory Authorized Testing (FAT) of products before installation, ensuring all systems meet quality and performance standards
Demonstrate proficiency in system configuration and commissioning to provide clients with reliable, fully operational solutions
Willingly accept additional job duties as assigned to support business operations

Qualifications

Minimum 2 years with a previous construction trade
Advanced knowledge of electricity (high and/or low voltage)
Hands-on/field experience from previous work experience
Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc)
Ability to identify and use common low voltage cabling
Working knowledge of basic IT networking, configurations, and IP addressing
Ability to read architectural drawings
Team management/supervisor experience
Previous experience completing projects within scope
Previous experience with service ticketing processes
Any knowledge of fire, CCTV, intrusion, emergency nurse call systems
Excellent communication skills
Must have a valid US Driver’s license

About K Group Companies

K Group is a locally owned and operated technology service provider established in Grand Rapids, MI in 1980. We proudly serve clients across the United States, with a focus on Michigan. Our expertise spans a wide spectrum of technologies and services, delivering high-quality solutions. Our culture values excellence, creativity, collaboration, innovation, and inclusivity.

Why Work Here?

“Great, focused, team environment.”

For more than 40 years, K Group Companies has been a premier technology provider in West Michigan. Our team is a trusted advisor to the community, offering managed IT services and physical security integration. As a local, 3rd generation family-owned business, we pride ourselves on reliable, intentional relationships with customers and each other. We enjoy collaboration and making a difference as a team.

Compensation And Benefits