IT Event Support Technician (Part-Time)

United Center; Chicago (IL); On-site; USD 34,000 - 37,000; Part time

Job summary

United Center in Chicago is seeking an IT Event Support Technician (Part-Time) to provide tier 1 IT support during events, games, and concerts. This role involves cable management, POS hardware setup and troubleshooting, and setting up POS and computer equipment.

The position requires an ability to work nights, weekends, or some holidays, and to handle cable and hardware tasks across event environments. Compensation ranges from $25.00 to $27.00 per hour, with rates reflective of experience and

Qualifications

• One-year certificate or 3–6 months related experience required.
• Familiarity with POS systems and basic IT hardware troubleshooting.
• Ability to operate equipment and handle cables safely.

Responsibilities

• Cable management for network, power, and peripheral cabling.
• Terminate, place, and maintain cables.
• Troubleshoot POS and computer hardware/software.
• Set up and replace POS and computer hardware.
• Available to work nights, weekends or some holidays.
• Perform other duties as assigned.

Skills

Tier 1 IT support

Cable management

POS hardware setup

POS software troubleshooting

Night/weekend/holiday availability

Education

One-year IT/technical certificate

3–6 months related experience

Tools

POS software

Computer hardware maintenance

Job description

At the United Center, we bring excitement to life through sports, entertainment, and community. Home to the Chicago Bulls (NBA) and Chicago Blackhawks (NHL), we've welcomed over 70 million fans and host more than 200 events annually, from premier sporting events and concerts to family shows and special industry events.In the role as the IT Event Support Technician (Part-Time), you will help our team bring the next round of stories to life on the United Center campus.

General Responsibilities

Provide tier 1 support to IT, F&B, and Retail technology during United Center events, games, concerts, etc.

Specific Duties

(Include but not limited to)

• Cable management – including but not limited, network, power, and peripheral cabling.
• Termination, placement and maintenance of cable.
• Basic troubleshooting of point-of-sale and computer hardware/software.
• Replacing and set-up of point-of-sale and computer hardware
• Available to work nights, weekends or some holidays
• Other miscellaneous duties may be assigned.

Physical Demands

The individual may be required to stand, walk, climb, or balance, stoop, kneel, crouch, taste or smell for up to 1/3 of the shift and use hands to handle or feel, reach with hands and arms for 1/3 to 2/3 of the shift.

Occasionally, the individual may be required to lift up to 75 -100 pounds, lifting a wide array of audio, video and computer apparatus.

Vision requirements: close, distance, color and focusing abilities.

The individual may be required to work in a confined space, near moving mechanical parts, work in high, precarious places, fumes or airborne particles, toxic or caustic chemicals, extreme cold (non-weather) and vibration for up to 1/3 of the work shift, and be at risk of electrical shock for 1/3 to 2/3 of the shift. The work environment contains a moderate noise level.

Education

One-year certificate from college or technical school; or 3 to 6 months related experience and/or training; or equivalent combination of education and experience.

Experience

Ability to operate specific equipment or tools.

Ability to work with specific computer software.

Familiarity with special terminology such as legal, medical or scientific terms.

The hourly rate for this role is $25.00 to $27.00. Compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience and certifications.