IT Escalation & Endpoint Specialist II

Purple Wave Auction; Manhattan (KS); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Life Insurance

Short-Term Disability

PTO 3 weeks

ESPP

Job summary

Purple Wave Auction is seeking a Technology Specialist II to own escalated Tier II IT issues, manage device lifecycles, and support enterprise tools. You will help standardize processes, document resolutions, and mentor Tier I staff to improve first‑contact resolution.

You’ll work across departments, configure hardware/software, and drive IT improvements. The role is based in Manhattan, KS with potential travel and a strong benefits package.

Qualifications

• High school diploma or GED required.
• 3+ years of technical support experience in enterprise environments.
• Proficiency with Windows, macOS, and mobile device platforms.
• Solid understanding of cloud-based tools and remote support technologies.
• Experience managing support tickets and workflows.
• Spanish speaking bi-lingual candidates are encouraged to apply.
• Applicants must be either a U.S. Citizen or eligible to work in the U.S.
• Requires the ability to satisfactorily complete a background check.

Responsibilities

• Respond to escalated Tier II support issues and resolve complex hardware, software, and network problems.
• Configure and deploy IT hardware and software; lead deployments and technology refresh cycles across offices and remote sites.
• Support endpoint configuration and management using MDM and related tools.
• Provide user support and ongoing maintenance for core SaaS applications and in-house platforms such as the Field Tool.
• Document issue resolutions and maintain SOPs and internal support knowledge base content.
• Coordinate with vendors for hardware warranty services and escalations.
• Support onboarding and offboarding processes, including account provisioning and system setup.
• Ensure adequate security configurations are in place for software and hardware that comply with industry standards.
• Mentor and assist Technology Specialist I team members in troubleshooting and daily task execution.
• Provide support for iOS, Android, and Microsoft Surface devices.
• Participate in departmental projects and initiatives under supervision.
• Actively monitor ticket queues and maintain escalation response accountability.
• Identify repetitive tasks and propose or implement automation solutions to improve workflow efficiency.
• Use scripting tools (e.g., PowerShell, Bash) to streamline IT operations and reduce manual effort.

Skills

Windows

macOS

Mobile devices

PowerShell

Bash

MDM tools

SaaS apps

Troubleshooting

Education

High school diploma or GED

Tools

Field Tool

Microsoft 365

MDM platforms

Job description

Purple Wave Auction is seeking a Technology Specialist II to own escalated Tier II IT issues, manage device lifecycles, and support enterprise tools. You will help standardize processes, document resolutions, and mentor Tier I staff to improve first‑contact resolution.

You’ll work across departments, configure hardware/software, and drive IT improvements. The role is based in Manhattan, KS with potential travel and a strong benefits package.