IT Escalation Specialist II — Endpoint & SaaS Support

Purple-Wave,-Inc.; Manhattan (KS); Presencial; USD 32.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

401(k) match

Life Insurance

Short-Term Disability

PTO 3 weeks

ESPP

Tuition reimbursement

Monthly cell stipend

Monthly bonus program

Descripción de la vacante

Purple Wave Auction, based in Manhattan, KS, is seeking a Technology Specialist II to own escalated IT issues, manage device lifecycles, and support SaaS platforms across the enterprise. You will document solutions, mentor Tier I staff, and contribute to IT projects to raise service delivery.

The role emphasizes standardizing processes, improving workflows, and delivering secure, scalable IT operations in a fast-paced environment. Office hours are 8am-5pm with potential overtime.

Formación

• 3+ years of technical support experience in enterprise environments.
• Proficiency with Windows, macOS, and mobile device platforms.
• Solid understanding of cloud-based tools and remote support technologies.
• Experience managing support tickets and workflows.
• Spanish speaking bi-lingual candidates are encouraged to apply.

Responsabilidades

• Respond to escalated Tier II support issues and resolve complex hardware, software, and network problems.
• Configure and deploy IT hardware and software; lead deployments and technology refresh cycles across offices and remote sites.
• Support endpoint configuration and management using MDM and related tools.
• Provide user support and ongoing maintenance for core SaaS applications and in-house platforms such as the Field Tool.
• Document issue resolutions and maintain SOPs and internal support knowledge base content.
• Coordinate with vendors for hardware warranty services and escalations.
• Support onboarding and offboarding processes, including account provisioning and system setup.
• Ensure adequate security configurations are in place for software and hardware that comply with industry standards.

Conocimientos

Technical support

Windows

macOS

Mobile devices

Cloud-based tools

Educación

High school diploma or GED

Herramientas

MDM

PowerShell

Bash

Ticketing system

Descripción del empleo

Purple Wave Auction, based in Manhattan, KS, is seeking a Technology Specialist II to own escalated IT issues, manage device lifecycles, and support SaaS platforms across the enterprise. You will document solutions, mentor Tier I staff, and contribute to IT projects to raise service delivery.

The role emphasizes standardizing processes, improving workflows, and delivering secure, scalable IT operations in a fast-paced environment. Office hours are 8am-5pm with potential overtime.