Tier II IT Support Specialist - Hands-on Escalated Tech

Creative Financial Staffing, LLC; Bakersfield (CA); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Excellent benefits

Career advancement

Exposure to diverse systems

IT upgrades & projects

Collaborative IT team

Community involvement

Positive culture

Job summary

Creative Financial Staffing, LLC is seeking a Tier II Technical Support Specialist in Kern County to handle escalated hardware, software, network, and application issues. The role focuses on hands-on problem solving, upgrading projects, and keeping critical systems running smoothly.

You’ll support Windows workstations and Microsoft technologies across a broad IT environment, providing expert escalation support and documentation for continual improvements.

Qualifications

• Experience troubleshooting hardware, software, connectivity, and user-access issues
• Ability to independently investigate and resolve complex technical problems
• Strong communication and customer service skills
• Proactive, dependable, and comfortable working across multiple technical priorities

Responsibilities

• Provide Tier II technical support for escalated hardware, software, network, and application issues
• Troubleshoot Windows workstations, user accounts, connectivity, printers, peripherals, and other end-user technology
• Support Microsoft technologies, networks, servers, telecommunications, and business applications
• Diagnose and resolve more complex technical issues escalated from Tier I support
• Assist with system upgrades, deployments, implementations, and IT projects
• Support the reliability, performance, and security of systems and technology environments
• Document technical issues, resolutions, and support procedures
• Identify recurring issues and recommend improvements to reduce support needs
• Serve as a knowledgeable technical resource for users and other IT team members

Skills

Experience troubleshooting hardware,

Connectivity issues

Tools

Windows workstations

Microsoft technologies

Job description

Creative Financial Staffing, LLC is seeking a Tier II Technical Support Specialist in Kern County to handle escalated hardware, software, network, and application issues. The role focuses on hands-on problem solving, upgrading projects, and keeping critical systems running smoothly.

You’ll support Windows workstations and Microsoft technologies across a broad IT environment, providing expert escalation support and documentation for continual improvements.