IT Equipment Custodian (ITEC)

SMS Data Products Group, Inc.; Edwards (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

SMS Data Products Group, Inc. seeks an IT Equipment Custodian (ITEC) to provide onsite support to the Air Force Research Laboratory at Edwards AFB, California.

The ITEC functions as a Property Custodian for ADPE and non-ADPE assets in accordance with applicable procedures. The position supports asset management lifecycle from receipt to disposal, maintaining records for devices such as computers, mobile devices, servers, printers, and network gear, and provides Tier 0/1 help desk support using

Qualifications

• Experience in IT asset management and asset accountability.
• Experience conducting physical inventories and tracking serials.
• Proficiency with Windows, Outlook, and Microsoft 365.
• Ability to escalate issues through established channels and coordinate with stakeholders.
• Active DoD Secret clearance.

Responsibilities

• Function as Property Custodian for assigned IT assets following DoD procedures.
• Maintain asset records including serial numbers, tags, locations, and statuses.
• Perform physical inventories and reconcile discrepancies.
• Process receipts, transfers, and disposals per procedures.
• Provide Tier 0/1 help desk support and ServiceNow ticket management.

Skills

IT asset management

Inventory management

Asset accountability

Serial number tracking

Customer service

Communication

Problem solving

Escalation management

DoD clearance

Tools

ServiceNow ITSM

SharePoint Online

Microsoft 365

Asset management software

Job description

SMS seeks an IT Equipment Custodian (ITEC) to provide onsite support to the Air Force Research Laboratory (AFRL) at Edwards AFB, California. The ITEC functions as a Property Custodian for one or more ADPE and non-ADPE accounts in accordance with DAFMAN 17-1203.

The position supports the complete IT asset-management lifecycle, including acquisition, receipt and acceptance, physical inventory, transfer, management, disposal, and financial reporting. IT hardware includes computing and network systems that process, store, and distribute data, including computers, mobile devices, displays, network equipment, printers/scanners, servers, and related equipment.

The ITEC also provides Tier 0/1 help desk support as assigned, resolving routine IT issues and following established support processes.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with our customers, we invest in our employees by providing the training, tools, and support they need to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States. For additional information on SMS, visit www.sms.com.

Responsibilities

• Function as Property Custodian for assigned ADPE and non-ADPE accounts in accordance with DAFMAN 17-1203 and established procedures.
• Maintain accurate asset accountability throughout acquisition, receipt and acceptance, inventory, transfer, management, disposal, and financial reporting.
• Maintain asset records including serial numbers, asset tags, locations, assigned users/organizations, status, and other required accountability information.
• Conduct physical inventories, reconcile discrepancies, verify equipment locations, and maintain supporting documentation.
• Process equipment receipts, assignments, transfers, relocations, turn-ins, and disposition through established procedures.
• Maintain individual hand receipts and applicable property-accountability documentation.
• Track IT hardware including computers, mobile devices, displays, network equipment, printers/scanners, servers, and other accountable equipment.
• Coordinate asset lifecycle activities with customers, technical teams, property personnel, and other stakeholders through established processes.
• Maintain records, reports, SOPs, and supporting asset-management documentation.
• Provide Tier 0/1 help desk support, including customer assistance, ServiceNow ticket management, routine troubleshooting, and escalation when required.
• Provide professional customer support while maintaining accurate and timely asset and service documentation.

Required Qualifications

• Experience in IT asset management, property accountability, inventory management, logistics, IT operations, or a related field.
• Experience maintaining equipment/property records and conducting physical inventories.
• Ability to track and reconcile serial numbers, asset tags, locations, assignments, transfers, and equipment status.
• Familiarity with common enterprise IT hardware.
• Working knowledge of Windows, Outlook, Microsoft 365, and SharePoint Online.
• Strong organizational, critical-thinking, problem-solving, communication, and customer-service skills.
• Ability to independently manage assigned responsibilities and coordinate or **escalate** issues through established channels.
• Active DoD Secret clearance.

Preferred Qualifications

• Experience serving as a Property Custodian for ADPE and/or non-ADPE accounts.
• Familiarity with DAFMAN 17-1203 and Air Force property-accountability requirements.
• Experience supporting the full asset lifecycle, including acquisition, receipt, inventory, transfer, financial reporting, and disposal.
• Experience with ServiceNow ITSM and/or Asset Management.
• Experience supporting DoD, Department of the Air Force, government, research, or classified environments.
• Experience with hand receipts, asset tagging, inventory reconciliation, or property audits.

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.