IT Engineer – AI Lab: Automation & SaaS Ops

HP; San Francisco (CA); On-site; USD 114,000 - 200,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Parental leave

Job summary

HP IQ seeks an experienced IT Engineer to own and enhance the technology experience within HP IQ. The role blends IT operations, SaaS administration, endpoint management, and infrastructure support with a strong emphasis on automation and employee experience.

The ideal candidate is a hands-on problem solver who thrives in fast-paced startup environments, taking ownership of systems and processes and proactively improving tooling, security, and efficiency.

Qualifications

• 3-6 years of IT engineering or systems administration experience.
• Experience administering Google Workspace, Microsoft 365, Okta, and Slack.
• Strong Windows and macOS support experience.
• Experience managing SaaS applications and identity/access management workflows.
• Solid understanding of office networking technologies and troubleshooting.
• Experience creating and improving IT processes, documentation, and operational standards.
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently, prioritize effectively, and take ownership of outcomes.

Responsibilities

• Manage and administer core business platforms including Google Workspace, Microsoft 365, Okta, Slack, and other SaaS applications.
• Ensure employees have a seamless and productive technology experience across all systems and devices.
• Evaluate, implement, and optimize tools and workflows that improve employee productivity and reduce operational friction.
• Develop and maintain IT documentation, standards, processes, and knowledge base content.
• Manage Windows and macOS environments, including device provisioning, configuration, security, lifecycle management, and support.
• Leverage HP enterprise IT tools and technologies to manage hardware inventory, deployment, and device health.
• Partner with Security and Engineering teams to ensure endpoints meet compliance and security requirements.
• Own administration and lifecycle management of SaaS applications.
• Manage user provisioning, access controls, and identity workflows through Okta and connected systems.
• Drive automation and integration efforts to improve onboarding, offboarding, and access management processes.
• Support and maintain office networking infrastructure, including wireless, switching, conferencing, and connectivity solutions.
• Assist with cloud and infrastructure-related technologies, including Kubernetes and Terraform-based environments.
• Collaborate with Engineering and Platform teams to support internal infrastructure initiatives where IT ownership is required.
• Act as a Tier 2/Tier 3 escalation point for the IT Support team.
• Lead investigation and resolution of complex technical issues.
• Identify recurring support trends and implement long-term solutions to improve reliability and reduce support burden.
• Provide technical guidance and mentorship to support team members.
• Take ownership of the company’s IT systems, tools, and technology roadmap.
• Evaluate emerging technologies and recommend improvements that increase efficiency, scalability, and security.
• Drive automation initiatives to reduce manual work and improve operational excellence.
• Establish metrics and reporting to measure service quality and employee satisfaction.

Skills

IT Engineering

Systems Administration

Google Workspace

Microsoft 365

Okta

Slack

Windows

macOS

SaaS administration

Identity management

Networking

Automation scripting

Tools

Kubernetes

Terraform

Google Workspace

Microsoft 365

Okta

Slack

Job description

HP IQ seeks an experienced IT Engineer to own and enhance the technology experience within HP IQ. The role blends IT operations, SaaS administration, endpoint management, and infrastructure support with a strong emphasis on automation and employee experience.

The ideal candidate is a hands-on problem solver who thrives in fast-paced startup environments, taking ownership of systems and processes and proactively improving tooling, security, and efficiency.