IT Engineer

Lancesoft; Austin (TX); On-site; USD 67,000 - 89,000; Full time

Job summary

Lancesoft in Austin, TX is seeking an IT Engineer/Analyst for a 5-month, 100% onsite assignment. The role combines hands-on IT support with teamwork to deliver customer-first service and maintain IT assets, networks, and security systems.

You will configure laptops, manage inventory, document issues, and help define IT processes and standards while enforcing security policies across the organization.

Qualifications

• Bachelor's degree in Information Technology or related field preferred.
• Technical IT certifications preferred.
• 3–4 years of experience in computer maintenance and support or equivalent.
• Microsoft Certified Professional; Linux/Ubuntu configuration advanced.
• Experience in shell scripting, Power Automate, Jira and Slack configuration.
• Proficient with Microsoft Office Suite or Google Workspace.

Responsibilities

• Provide customer-first technical IT support for end-user assets, networks and security systems.
• Configure laptops and antivirus; implement cybersecurity provisions.
• IT Asset & Inventory Management: track and order IT equipment and supplies.
• Fully document IT support issues and resolutions for team efficiency.
• Execute and help define IT processes and standards; enforce policies.

Skills

Customer-first

End-user IT tech

Communication

Analytical thinking

Multitasking

Team collaboration

Education

Bachelor's degree in Information Technology

Technical IT certifications

Microsoft Certified Professional

Linux/Ubuntu configuration (advanced)

Tools

Jira

Slack configuration

Power Automate

Linux/Ubuntu

Microsoft Office/Google Workspace

Job description

Title: IT Engineer/Analyst Location: Austin, TX 78730 - 100% Onsite Duration: 5 Months (end date is 04/30/2027)

Duties:

Job Summary The IT Engineer performs a combination of the following technical IT support activities with minimal supervision: Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected. Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.

Principal Duties and Responsibilities

• Configuring laptops, implementing Cyber security provision, Configuring Anti-virus on laptops
• IT Asset & Inventory Management: Track, maintain, and order inventory of office supplies and IT equipment (laptops, peripherals, monitors)
• Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs
• Execute and help define IT processes and standards

Skills:

• Customer-first and results orientation;acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
• Strong understanding of end-user IT technology;basic understanding of networking technology preferred
• Effective interpersonal and communication skills (written/verbal)
• Analytical and critical thinking skills
• Must be able to multitask and prioritize work effectively
• Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a can do approach

Education:

• Bachelor s degree in Information Technology or related field preferred
• Technical IT certifications preferred
• 3-4 years of experience in computer maintenance and support or equivalent combination of education and experience
• Microsoft Certified Professional Advanced knowledge of Linux/Ubuntu configuration
• Experience in shell scripting, Power Automation, Expertise in Jira, Slack configuration
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace.