IT Engineer

Aequor; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Aequor in Austin, TX seeks an IT Engineer to provide customer-first technical support for end-user devices, networks, and security systems. You will help define IT processes and standards while collaborating across teams with minimal supervision to resolve issues and improve operations.

Ideal candidates hold a Bachelor's in IT, Microsoft certification, 3–4 years in IT maintenance, and hands-on Linux/Ubuntu, Jira, Slack, and Google Workspace experience.

Qualifications

• Bachelor’s degree in IT or related field preferred.
• Technical IT certifications preferred.
• 3-4 years of computer maintenance and support experience.
• Microsoft Certified Professional.
• Advanced knowledge of Linux/Ubuntu configuration.
• Experience in shell scripting and Power Automate.
• Expertise in Jira, Slack configuration.
• Proficient with Microsoft Office Suite or Google Workspace.

Responsibilities

• Configuring laptops and implementing cyber security provisions.
• IT Asset & Inventory Management: track, maintain and order IT equipment.
• Fully document IT support issues and resolutions for team efficiency.
• Execute and help define IT processes and standards.

Skills

Customer-first

Interpersonal skills

Analytical thinking

Multitasking

Can-do attitude

Education

Bachelor's degree in Information Technology or related field

Technical IT certifications

Microsoft Certified Professional

Linux/Ubuntu configuration

Shell scripting

Power Automate

Tools

Jira

Slack

Microsoft Office

Google Workspace

Job description

The IT Engineer performs a combination of the following technical IT support activities with minimal supervision:

Works with a team and effectively across team boundaries and organizational levels to provide customer-first technical support for key IT assets, including end-user assets, networks, security systems, communication systems, etc. Understands, executes and helps define IT process and standards, including change/incident management, software installation, configuring, etc. Proactively enforces worldwide and local security policies to ensure ZBS information assets are protected. Applies principles, concepts and practices of the ZBS Competency Model at the Technician level.

Principal Duties and Responsibilities

• Configuring laptops, implementing Cyber security provision, Configuring Anti-virus on laptops
• IT Asset & Inventory Management: Track, maintain, and order inventory of office supplies and IT equipment (laptops, peripherals, monitors)
• Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs
• Execute and help define IT processes and standards

Skills

Expected Areas of Competence

• Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner
• Strong understanding of end-user IT technology; basic understanding of networking technology preferred
• Effective interpersonal and communication skills (written/verbal)
• Analytical and critical thinking skills
• Must be able to multitask and prioritize work effectively
• Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a “can do” approach

Education

Education/Experience Requirements

• Bachelor’s degree in Information Technology or related field preferred
• Technical IT certifications preferred
• 3-4 years of experience in computer maintenance and support or equivalent combination of education and experience
• Microsoft Certified Professional
• Advanced knowledge of Linux/Ubuntu configuration
• Experience in shell scripting, Power Automation,
• Expertise in Jira ,Slack configuration
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) or Google Workspace.