IT Business Analyst - Warehouse Management

Smithfield Support Services Corp; Tar Heel (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Be Well programs

LinkedIn Learning access

Guild tuition assistance

Smithfield Scholarship Program

Job summary

Smithfield Foods, Inc. is seeking an IT Business Analyst to serve as the key liaison between business users, IT teams, and external partners.

You will identify system enhancements, process improvements, and training opportunities, supporting implementations, upgrades, and daily operations across Smithfield’s enterprise systems. You will gather requirements, define functional specs, and coordinate testing with internal and external stakeholders.

Qualifications

• Bachelor's degree or equivalent with 2+ years in IT/Business Analysis.
• Experience bridging business needs with IT solutions and vendors.
• Knowledge of SAP and system interfaces between SAP and third-party apps.
• Strong analytical, problem-solving, and data-driven decision skills.
• Excellent verbal and written communication with leadership.
• Experience coordinating requirements, testing, and change management.
• Proven ability to manage multiple projects and priorities.

Responsibilities

• Serve as primary liaison between business users, IT, and vendors to resolve incidents and improve performance.
• Gather requirements, develop functional specs, and create test scenarios for enhancements.
• Identify automation opportunities and recommend technology-driven improvements.
• Support system implementations and upgrades with training materials and user sessions.
• Lead project planning, priorities, timelines, resources, and progress updates to leadership.
• Provide application support including troubleshooting and data corrections.
• Design and develop reports and dashboards for operational and strategic decisions.
• Collaborate with cross-functional teams to share best practices and drive continuous improvement.

Skills

SAP knowledge

IT liaison

Requirements gathering

Testing coordination

Project management

Reporting & analytics

Communication

Education

Bachelor's degree

Tools

SAP

ERP Systems

CRM Systems

Job description

Have a seat at our table. When you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

THE VALUE YOU’LL BRING

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. As an IT Business Analyst at Smithfield Foods, you will serve as the key liaison between business users, IT teams, and external partners to ensure technology solutions meet business needs. You will identify system enhancements, process improvements, and training opportunities while supporting system implementations, upgrades, and daily operations. In this role, you will combine business acumen, technical understanding, and strong communication skills to translate requirements into effective solutions that drive efficiency, reliability, and performance across Smithfield’s enterprise systems.

WHAT YOU’LL DO

• Business Analysis & System Support: Act as the primary contact for business users on system-related issues, coordinating with IT and vendors to resolve incidents and improve performance.
• Requirements Gathering & Testing: Partner with internal and external stakeholders to define business requirements, develop functional specifications, and create and execute test scenarios for enhancements and new implementations.
• Process Improvement: Analyze existing business processes to identify automation opportunities and recommend innovative uses of technology to improve efficiency and accuracy.
• Implementation & Change Readiness: Support system implementations and upgrades by developing training materials, leading user sessions, establishing super user forums, and ensuring business readiness for go‑live.
• Project Management: Utilize project management skills to define priorities, manage timelines, allocate resources, and provide consistent progress updates to leadership.
• Application Maintenance: Provide application support including troubleshooting, data corrections, and coordination with IT support groups to ensure system stability and user satisfaction.
• Reporting & Analytics: Collaborate with business partners to design and develop reports and dashboards that support operational and strategic decision‑making.
• Cross‑Functional Collaboration: Partner with cross‑channel teams to identify opportunities for continuous improvement and share best practices across business units.
• Planning & Alignment: Contribute to the development of annual plans and strategies that align system enhancements with overall business objectives.

WHAT WE’RE SEEKING

• Education & Experience: Bachelor’s degree from an accredited four‑year college or university and 2+ years of relevant experience; or equivalent combination of education and experience.
• Technical Knowledge: General knowledge of IT systems and SAP, with a strong understanding of system interfaces between SAP and third‑party applications.
• Analytical & Problem‑Solving Skills: Ability to understand system capabilities, analyze data, and identify improvement opportunities to enhance performance and usability.
• Communication & Collaboration: Strong verbal and written communication skills with the ability to effectively engage planners, peers, and executive leadership.
• Business & IT Liaison Experience: Demonstrated success in bridging business and technical teams through systems support, requirements gathering, and testing coordination.
• Leadership & Continuous Improvement: Proven ability to facilitate change, drive operational excellence, and promote a culture of continuous improvement aligned with Smithfield’s values.
• Project Management: Experience managing timelines, deliverables, and resources across multiple projects in a fast‑paced environment.
• Teamwork & Culture Fit: Respectful, approachable, and team‑oriented, with a commitment to building strong working relationships and contributing to a positive work environment.

Relocation Package Available

Yes

EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.

Culture & Benefits

At Smithfield, good food starts with good people. 'Good food. Responsibly.' is more than just our tagline; it's what we do. We provide good jobs. We take good care of our animals. We are good stewards of the environment. We do good in our local communities.

• Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers.
• Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost.
• These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more.
• Our company invests in your future. We offer comprehensive training and professional development programs designed to help you reach your full potential.
• Through LinkedIn Learning, employees can access on‑demand courses, professional certificates, and skill‑based training to build capabilities aligned with career and business needs.
• Our partnership with Guild supports your continuing education with tuition assistance covering English language learning, high school completion, and degree programs, while our leadership development initiatives nurture high‑potential talent.
• We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.

Headquartered in Smithfield, Virginia, since 1936, Smithfield Foods, Inc. is an American food company with a leading position in packaged meats and fresh pork products. With a diverse brand portfolio and strong relationships with U.S. farmers and customers, we responsibly meet demand for quality protein around the world. For more information, visit www.smithfieldfoods.com. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield, Eckrich and Nathan's Famous, among many others. For more information, visit www.smithfieldfoods.com and connect with us on Facebook, X, formerly known as Twitter, LinkedIn, and Instagram.