Senior IT Business Analyst

Smithfield Support Services Corp; Suffolk (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Relocation package

Job summary

Smithfield Foods in Virginia is seeking a Senior IT Business Analyst to serve as the primary liaison between system users, business partners, and IT for Infrastructure and Security. The role focuses on requirements, process improvements, training, and ongoing user support in a global environment.

Responsibilities include driving ERP-related initiatives, coordinating with cross-functional teams, delivering training, and ensuring documentation and reporting meet business needs.

Qualifications

• Bachelor's degree in business, information systems or related field with 5+ years IT experience.
• Familiarity with supply chain processes (inventory planning, warehouse management).
• Proficiency in ERP development/configuration and documenting requirements.
• Strong understanding of system capabilities and their impact on business processes.
• Excellent verbal and written communication with technical teams and leadership.
• Proven ability to work in fast-paced, dynamic environments.
• Team-oriented, positive work culture advocate.

Responsibilities

• Partner with business teams to identify system needs and document requirements.
• Serve as liaison between business users and IT for implementations and upgrades.
• Lead training programs and change management to prepare users for changes.
• Provide day-to-day application support and resolve production issues.
• Identify automation opportunities and drive process improvements.
• Support report development and maintain documentation for changes.
• Coordinate projects and ensure timely delivery aligned with priorities.
• Provide leadership to promote a positive employee experience.

Skills

Business Analysis

Requirements Gathering

Stakeholder Engagement

Training & Change

System Support

Process Improvement

Reporting & Documentation

Project Coordination

Leadership

Education

Bachelor's Degree

Tools

ERP Systems

Job description

If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. Have a seat at our table. When you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

THE VALUE YOU’LL BRING

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. The Sr. IT Business Analyst serves as the primary liaison between system users, business partners, and IT for the Infrastructure and Security Groups. This role manages system-related issues, identifies training needs, and recommends process and performance improvements. Key responsibilities include supporting system implementations, driving enhancements, and providing ongoing user support and training. Success requires strong technical insight, cross-functional collaboration, and a proactive approach to delivering effective solutions in a global environment.

WHAT YOU’LL DO

• Business Analysis & Requirements: Partner with business teams to identify system needs and document formal requirements. Collaborate with technical teams to ensure requirements are clear, actionable, and aligned with business goals. Represent the functional area in planning discussions to prioritize initiatives and maximize value.
• Stakeholder Engagement: Serve as the primary liaison between business users and IT for system implementations, upgrades, and enhancements. Communicate progress on requests, coordinate resource needs, and ensure alignment across teams. Act as the go‑to contact for resolving system performance issues and sharing updates with leadership.
• Training & Change Management: Lead efforts to prepare users for system changes through training programs, SOP development, and consistent communication. Establish super user forums and address process gaps to support adoption and long‑term success.
• System Support & Troubleshooting: Provide day‑to‑day application support, resolve production issues, and coordinate with IT support teams. Respond to user inquiries, determine root causes, and deliver solutions or training as needed to maintain smooth operations.
• Process Improvement: Review existing business processes to identify opportunities for automation and increased efficiency. Recommend innovative uses of system functionality, implement improvements, and train users on new workflows and tools.
• Reporting & Documentation: Support report development by designing functional specifications and collaborating with technical teams. Maintain thorough documentation for requirements, testing scenarios, process changes, and performance issues to ensure transparency and continuity.
• Project Coordination: Apply project management skills to organize work streams, allocate resources, and meet timelines. Provide regular status updates and ensure deliverables align with business priorities and operational needs.
• Leadership: Drives a positive employee experience through leadership by way of employee coaching.

WHAT WE’RE SEEKING

• Bachelor's Degree from an accredited four‑year college or university in a business, information systems or related field and 5+ years of relevant experience in progressive IT related roles; or equivalent combination of education and experience, required.
• Familiarity with supply chain processes (e.g., inventory planning, warehouse management) required.
• Proficiency in ERP development/configuration and documenting business/technical requirements.
• Strong understanding of system capabilities and their impact on business processes.
• High learning agility and analytical thinking.
• Excellent verbal and written communication skills, with the ability to engage technical teams, planners, and executive leadership.
• Proven ability to work effectively in fast‑paced, dynamic environments.
• Team‑oriented, approachable, and committed to fostering a positive work culture.

OTHER SKILLS THAT MAKE YOU STAND OUT

• Experience supporting IT Infrastructure and Cybersecurity tools/processes strongly preferred.

The expected pay range for this position is $75,000 - $110,000 annually. Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate’s qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package. Learn more about our benefits package here. Relocation Package Available Yes

EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non‑job characteristic as directed by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.

At Smithfield, good food starts with good people. "Good food. Responsibly." is more than just our tagline; it's what we do. We provide good jobs. We take good care of our animals. We are good stewards of the environment. We do good in our local communities. Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out‑of‑pocket costs, on average, 20 percent less than plans offered by other employers. Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more. Our company invests in your future. We offer comprehensive training and professional development programs designed to help you reach your full potential. Through LinkedIn Learning, employees can access on‑demand courses, professional certificates, and skill‑based training to build capabilities aligned with career and business needs. Our partnership with Guild supports your continuing education with tuition assistance covering English language learning, high school completion, and degree programs, while our leadership development initiatives nurture high‑potential talent. We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.

Headquartered inSmithfield, Virginia,since 1936,SmithfieldFoods, Inc. is an American food company with a leading position in packaged meats and fresh pork products. With a diverse brand portfolio and strong relationships with U.S. farmers and customers, we responsibly meet demand for quality protein around the world. For more information, visit www.smithfieldfoods.com. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield, Eckrich and Nathan's Famous, among many others. For more information, visit www.smithfieldfoods.com and connect with us on Facebook, X, formerly known as Twitter, LinkedIn, and Instagram.