IT Business Analyst - Device & Mobility Management

Smithfield Support Services Corp; St. Charles (IL); On-site; USD 60,000 - 88,000; Full time

Benefits offered by this job

Relocation package

Job summary

Smithfield Foods is seeking an IT Business Analyst to bridge business users and IT, ensuring technologies meet needs. You will identify enhancements, support system implementations, and drive efficiency across enterprise systems.

The role emphasizes collaboration, requirements gathering, testing coordination, and data-driven reporting to inform operational decisions. Relocation packages may be available as part of a comprehensive rewards program.

Qualifications

• Bachelor's degree or equivalent and 2+ years of relevant experience.
• Strong knowledge of IT systems and SAP interfaces with third-party apps.
• Analytical mindset with problem-solving abilities to improve performance.
• Excellent written and verbal communication for cross-functional teams.

Responsibilities

• Act as the primary liaison for business users on system issues, coordinating with IT and vendors.
• Define business requirements, develop functional specs, and create test scenarios.
• Analyze processes to identify automation opportunities and improve efficiency.
• Support system implementations and upgrades with training materials and user sessions.
• Define priorities, manage timelines, and provide regular progress updates to leadership.
• Design and develop reports and dashboards with business partners.

Skills

Business Analysis

Requirements Gathering

Testing

Communication

Project Coordination

Stakeholder Engagement

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Have a seat at our table. When you join Smithfield, you become part of something special – a company that’s sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

THE VALUE YOU’LL BRING:

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. As an IT Business Analyst at Smithfield Foods, you will serve as the key liaison between business users, IT teams, and external partners to ensure technology solutions meet business needs. You will identify system enhancements, process improvements, and training opportunities while supporting system implementations, upgrades, and daily operations. In this role, you will combine business acumen, technical understanding, and strong communication skills to translate requirements into effective solutions that drive efficiency, reliability, and performance across Smithfield’s enterprise systems.

WHAT YOU’LL DO:

• Business Analysis & System Support: Act as the primary contact for business users on system-related issues, coordinating with IT and vendors to resolve incidents and improve performance.
• Requirements Gathering & Testing: Partner with internal and external stakeholders to define business requirements, develop functional specifications, and create and execute test scenarios for enhancements and new implementations.
• Process Improvement: Analyze existing business processes to identify automation opportunities and recommend innovative uses of technology to improve efficiency and accuracy.
• Implementation & Change Readiness: Support system implementations and upgrades by developing training materials, leading user sessions, establishing super user forums, and ensuring business readiness for go-live.
• Project Management: Utilize project management skills to define priorities, manage timelines, allocate resources, and provide consistent progress updates to leadership.
• Application Maintenance: Provide application support including troubleshooting, data corrections, and coordination with IT support groups to ensure system stability and user satisfaction.
• Reporting & Analytics: Collaborate with business partners to design and develop reports and dashboards that support operational and strategic decision-making.
• Cross-Functional Collaboration: Partner with cross-channel teams to identify opportunities for continuous improvement and share best practices across business units.
• Planning & Alignment: Contribute to the development of annual plans and strategies that align system enhancements with overall business objectives.

WHAT WE’RE SEEKING:

• Education & Experience: Bachelor’s degree from an accredited four-year college or university and 2+ years of relevant experience; or equivalent combination of education and experience.
• Technical Knowledge: General knowledge of IT systems and SAP, with a strong understanding of system interfaces between SAP and third-party applications.
• Analytical & Problem-Solving Skills: Ability to understand system capabilities, analyze data, and identify improvement opportunities to enhance performance and usability.
• Communication & Collaboration: Strong verbal and written communication skills with the ability to effectively engage planners, peers, and executive leadership.
• Business & IT Liaison Experience: Demonstrated success in bridging business and technical teams through systems support, requirements gathering, and testing coordination.
• Leadership & Continuous Improvement: Proven ability to facilitate change, drive operational excellence, and promote a culture of continuous improvement aligned with Smithfield’s values.
• Project Management: Experience managing timelines, deliverables, and resources across multiple projects in a fast-paced environment.
• Teamwork & Culture Fit: Respectful, approachable, and team-oriented, with a commitment to building strong working relationships and contributing to a positive work environment.

The expected pay range for this position is $60,000 - $87,500 annually.

Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate’s qualifications and experience, internal equity, external market pay for comparable positions and budget considerations.

At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package. Learn more about our benefits package here.

Relocation Package Available Yes

EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.

At Smithfield, good food starts with good people. "Good food. Responsibly.®" is more than just our tagline; it's what we do. We provide good jobs. We take good care of our animals. We are good stewards of the environment. We do good in our local communities. Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out-of-pocket costs, on average, 20 percent less than plans offered by other employers. Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more. Our company invests in your future. We offer comprehensive training and professional development programs designed to help you reach your full potential. Through LinkedIn Learning, employees can access on‑demand courses, professional certificates, and skill‑based training to build capabilities aligned with career and business needs. Our partnership with Guild supports your continuing education with tuition assistance covering English language learning, high school completion, and degree programs, while our leadership development initiatives nurture high‑potential talent. We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.

Headquartered inSmithfield, Virginia,since 1936,Smithfield Foods, Inc. is an American food company with a leading position in packaged meats and fresh pork products. With a diverse brand portfolio and strong relationships with U.S. farmers and customers, we responsibly meet demand for quality protein around the world. For more information, visit www.smithfieldfoods.com.

Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield®, Eckrich® and Nathan's Famous®, among many others. For more information, visit www.smithfieldfoods.com and connect with us on Facebook, X, formerly known as Twitter, LinkedIn, and Instagram.