Senior IT Business Analyst - ServiceNow

Smithfield Support Services Corp; Smithfield (VA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Relocation package

Job summary

Smithfield Foods, Inc. seeks a Sr. IT Business Analyst to act as the primary liaison between business stakeholders and the ServiceNow platform team.

You will oversee intake, analysis, prioritization, and delivery of platform enhancements, with emphasis on UAT, governance, and roadmap alignment. Responsibilities include demand intake, sprint planning, requirements translation, and release validation, while driving continuous improvements and measurable business value.

Qualifications

• Bachelor's degree in business, information systems or related field with 5+ years of IT experience
• Strong understanding of the ServiceNow platform (ITSM, CSM, ITOM or related modules)
• Familiarity with ITIL or service management frameworks
• Strong analytical, problem-solving and communication abilities
• Experience in Agile/Scrum environments
• Proven ability to gather requirements and manage backlogs

Responsibilities

• Partner with business teams to identify system needs and document formal requirements
• Collaborate with technical teams to ensure requirements are clear and actionable
• Represent the functional area in planning discussions to prioritize initiatives and maximize value
• Serve as the primary liaison between business users and IT for system implementations
• Coordinate resource needs and ensure alignment across teams
• Lead training programs and change management to drive adoption
• Provide day-to-day application support and resolve production issues
• Focus on process improvement and automation opportunities
• Support reporting and documentation efforts
• Apply project management skills to organize work streams and meet timelines
• Drive leadership and contribute to a positive employee experience

Skills

ServiceNow

Agile/Scrum

Backlog mgmt

Requirements gathering

Analytical thinking

Communication

Education

Bachelor's degree in business/IS

Tools

ServiceNow ITSM

ITOM

ITIL knowledge

Job description

Have a seat at our table. When you join Smithfield, you become part of something special – a company that's sustainably feeding people around the world, producing good food the right way with respect for our people, animals, communities and planet. With opportunities across locations and functions, a culture grounded in our Core Four values - gratitude, communication, respect and accountability - and a strong commitment to learning, collaboration, and innovation, Smithfield offers challenging and rewarding careers where you can grow, contribute and make a real impact.

THE VALUE YOU’LL BRING:

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. The Sr. IT Business Analyst serves as the primary liaison between business stakeholders and the ServiceNow platform team. This role is responsible for intake, analysis, prioritization, and successful delivery of platform enhancements, new capabilities, and continuous improvements. The role ensures all ServiceNow work aligns to business objectives, is clearly defined for development, properly prioritized, and successfully delivered through User Acceptance Testing (UAT). This position also contributes to platform governance, roadmap alignment, and realization of measurable business value. Key responsibilities include demand intake & stakeholder engagement, backlog management & prioritization, sprint planning & delivery coordination, requirements translation, user acceptance testing & release validation, and to drive value realization.

WHAT YOU’LL DO:

Business Analysis & Requirements

Partner with business teams to identify system needs and document formal requirements. Collaborate with technical teams to ensure requirements are clear, actionable, and aligned with business goals. Represent the functional area in planning discussions to prioritize initiatives and maximize value.

Stakeholder Engagement

Serve as the primary liaison between business users and IT for system implementations, upgrades, and enhancements. Communicate progress on requests, coordinate resource needs, and ensure alignment across teams. Act as the go-to contact for resolving system performance issues and sharing updates with leadership.

Training & Change Management

Lead efforts to prepare users for system changes through training programs, SOP development, and consistent communication. Establish super user forums and address process gaps to support adoption and long‑term success.

System Support & Troubleshooting

Provide day‑to‑day application support, resolve production issues, and coordinate with IT support teams. Respond to user inquiries, determine root causes, and deliver solutions or training as needed to maintain smooth operations.

Process Improvement

Review existing business processes to identify opportunities for automation and increased efficiency. Recommend innovative uses of system functionality, implement improvements, and train users on new workflows and tools.

Reporting & Documentation

Support report development by designing functional specifications and collaborating with technical teams. Maintain thorough documentation for requirements, testing scenarios, process changes, and performance issues to ensure transparency and continuity.

Project Coordination

Apply project management skills to organize work streams, allocate resources, and meet timelines. Provide regular status updates and ensure deliverables align with business priorities and operational needs.

Leadership

Drives a positive employee experience through leadership by way of employee coaching.

WHAT WE’RE SEEKING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions. Bachelor's Degree from an accredited four‑year college or university in a business, information systems or related field and 5+ years of relevant experience in progressive IT related roles; or equivalent combination of education and experience, required. A strong understanding of the ServiceNow platform (ITSM, CSM, ITOM, or related modules). Familiarity with ITIL or service management frameworks. Key skills include strong analytical, problem‑solving, and communication abilities. Experience working in Agile/Scrum environments. Strong experience in requirements gathering and backlog management. Proven ability to work effectively in fast‑paced, dynamic environments. Team‑oriented, approachable, and committed to fostering a positive work culture.

OTHER SKILLS THAT MAKE YOU STAND OUT:

The expected pay range for this position is $75,000 - $110,000 annually. Smithfield Foods provides pay ranges that reflect its good faith estimate of the salary or hourly wage the company reasonably expects to pay for a position at the time of hire. Individual compensation will be determined based on several factors, including but not limited to, the scope and responsibilities of the role, location of the position, the candidate’s qualifications and experience, internal equity, external market pay for comparable positions and budget considerations. At Smithfield Foods, base pay represents only one aspect of the comprehensive total rewards package. Learn more about our benefits package here. Relocation Package Available Yes

EEO Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non‑job characteristic as directed by law. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757‑357‑1595.

At Smithfield, good food starts with good people. "Good food. Responsibly." is more than just our tagline; it's what we do. We provide good jobs. We take good care of our animals. We are good stewards of the environment. We do good in our local communities. Smithfield is proud to offer robust, flexible and affordable benefit plans and programs to support our team members and their loved ones, and with out‑of‑pocket costs, on average, 20 percent less than plans offered by other employers. Beyond our medical plans, our Be Well programs offer tools and resources to enhance your quality of life, at no additional cost. These programs are uniquely tailored to our Smithfield team and provide support for elective surgeries, weight loss, mental health, cancer, kidney disease, diabetes, smoking cessation, asthma, maternity management and more. Our company invests in your future. We offer comprehensive training and professional development programs designed to help you reach your full potential. Through LinkedIn Learning, employees can access on‑demand courses, professional certificates, and skill‑based training to build capabilities aligned with career and business needs. Our partnership with Guild supports your continuing education with tuition assistance covering English language learning, high school completion, and degree programs, while our leadership development initiatives nurture high‑potential talent. We also offer unique benefits like our Smithfield Scholarship Program for employees’ children.

Headquartered in Smithfield, Virginia, since 1936, Smithfield Foods, Inc. is an American food company with a leading position in packaged meats and fresh pork products. With a diverse brand portfolio and strong relationships with U.S. farmers and customers, we responsibly meet demand for quality protein around the world. For more information, visit www.smithfieldfoods.com. We believe in the power of protein to end food insecurity and have donated hundreds of millions of food servings to our communities. Smithfield boasts a portfolio of high-quality iconic brands, such as Smithfield, Eckrich and Nathan's Famous, among many others. For more information, visit www.smithfieldfoods.com and connect with us on Facebook, X, formerly known as Twitter, LinkedIn, and Instagram.