IT End-User Support Lead (Tier 1)

Honeywell Aerospace; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Honeywell Aerospace in San Jose, CA is seeking an experienced End-User Support professional to join the West Coast IT Service Delivery team. The role involves managing Tier-1 support, deploying and configuring hardware and software, and maintaining security patches across a mixed network environment.

Some travel up to 10% may be required. You will lead a team of professionals, ensure excellent customer service, document procedures, and align ITAsset Management to DFARS/CMMC controls while

Qualifications

• Bachelor degree or 4 years of IT experience required.
• A+ Certification and PC architecture knowledge.
• 2 years of WAN network troubleshooting in a corporate environment.
• 4 years deploying end-user hardware via provisioning tools.

Responsibilities

• Legacy AD support and Microsoft Intune administration.
• Support Zscaler and Company Portal; manage hardware deployments.
• Patch systems, manage software deployment and asset management.
• Lead daily huddles; ensure DFARS/CMMC controls compliance.
• Provide high-quality end-user IT support and documentation.

Skills

A+ Certification

Hardware troubleshooting

WAN troubleshooting

End-user support

Time management

Education

Bachelor degree in Information Technology or 4 years of experience

Tools

Ivanti EPM

MS USMT

Microsoft Intune Admin Center

Zscaler Client Connector

MS Office365

TEAMS VOIP admin

Job description

Honeywell Aerospace in San Jose, CA is seeking an experienced End-User Support professional to join the West Coast IT Service Delivery team. The role involves managing Tier-1 support, deploying and configuring hardware and software, and maintaining security patches across a mixed network environment.

Some travel up to 10% may be required. You will lead a team of professionals, ensure excellent customer service, document procedures, and align ITAsset Management to DFARS/CMMC controls while