Customer Support Admin - IT

Honeywell Aerospace; San Jose (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Honeywell Aerospace in San Jose, CA is seeking an experienced End-User Support professional to join the West Coast IT Service Delivery team. The role involves managing Tier-1 support, deploying and configuring hardware and software, and maintaining security patches across a mixed network environment.

Some travel up to 10% may be required. You will lead a team of professionals, ensure excellent customer service, document procedures, and align ITAsset Management to DFARS/CMMC controls while

Qualifications

• Bachelor degree or 4 years of IT experience required.
• A+ Certification and PC architecture knowledge.
• 2 years of WAN network troubleshooting in a corporate environment.
• 4 years deploying end-user hardware via provisioning tools.

Responsibilities

• Legacy AD support and Microsoft Intune administration.
• Support Zscaler and Company Portal; manage hardware deployments.
• Patch systems, manage software deployment and asset management.
• Lead daily huddles; ensure DFARS/CMMC controls compliance.
• Provide high-quality end-user IT support and documentation.

Skills

A+ Certification

Hardware troubleshooting

WAN troubleshooting

End-user support

Time management

Education

Bachelor degree in Information Technology or 4 years of experience

Tools

Ivanti EPM

MS USMT

Microsoft Intune Admin Center

Zscaler Client Connector

MS Office365

TEAMS VOIP admin

Job description

Job Description

This role will be reporting to West Coast IT Service Delivery End-User Support team. 10% or less travel may be required.

This role will be reporting to West Coast IT Service Delivery End-User Support team. 10% or less travel may be required. The role will be primary point of contact for Tier 1 support. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles. In this role, you'll be critical in ensuring the customer experience in IT support is second to none. Your leadership will empower a team of professionals to deliver top-tier service, enhancing customer satisfaction, and fortifying our relationships with clients. Your decisions and strategies will resonate across our global operations, making sure that technology is an enabler, not a hurdle. By joining us in this essential position, you will be at the forefront of elevating our commitment to customer-centric support, driving excellence, and setting new standards in the world of IT services. Your leadership will be the catalyst for shaping a future where every interaction is a testament to Honeywell's unwavering dedication to customer success.

Responsibilities

• Legacy AD support, active Directory; Microsoft Intune Admin Center; add new systems to the network; unlock/reset user account password
• Zscaler Client Connector support
• Microsoft Company Portal application
• Hardware; complete hardware installations, equipment moves; BIOS patches; hardware troubleshooting; desktop hardware support of end user systems
• Network; patching drops, monitoring network availability; troubleshooting connectivity issues; make custom length patch cables; ability to troubleshoot with Netscout network analyzer
• TEAMS VOIP phone system admin experience, and or ability to learn a must; troubleshoot phone connectivity issues, programming extension changes; deploying new services.
• Software; install/deploy licensed software on workstations; ensure software asset management policies are followed.
• Provision/Deployments; Provision user workstations using LTP documented process, have knowledge of deploying systems imaging tools such as Acronis with current OS patches for new and older systems; imaging and inventory new systems for stock; collect and dispose of obsolete equipment abiding by the IT Asset Management Policy/SOP.
• Security Patching; ensure user workstations are up to date with all security patches currently reported as necessary
• Virus/spam protection High Proficiencies
• Maintain printers, contact vendors (HP/Canon) for printer repairs; work with Systems admin staff to configure new print queues and new printers.
• Corporate Mobile Device management experience, mobile device troubleshooting
• Participate in daily huddles to review aging, unallocated tickets related to problems/issues/delays to limit User escalations and to improve user response/resolution time.
• Ensure fellow End-User support team members are also abiding by IT Asset Management process, ensure IT meets the annual goal deliverable of abiding by Asset Management to support DFARS, CMMC certifications and controls.
• Improve and maintain 6S in your area; make suggestions for improvements.
• Participate in Lean/Six Sigma activities in own work area as well as events for other areas to enhance cross-functional problem solving.

Qualifications

YOU MUST HAVE

• Bachelor degree in Information Technology or 4 years of experience
• A+ Certification and knowledge of PC Architecture
• 2 Years network technical troubleshooting in Corporate wide area network (WAN) environment (Switch, to user port)
• 4 years deploying end user hardware laptops, desktops, via automated provisioning solutions (Ivanti EPM, MS USMT)

WE VALUE

• Advanced knowledge supporting MS Intune and Company Portal
• Advanced knowledge of MS Office365
• Analytical skills: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form; ability to work with data reports
• Time Management & organizational skills: flexibility and adaptability to changing priorities and assignments; ability to maintain confidentiality; ability to perform with a high degree of multi-tasking familiar with usage in general office equipment
• Excellence Behaviors: remain engaged, proactive and positive even in tough circumstances; own assignments and be fully accountable for their success; align actions, behaviors and conversations to what matters most; bring out the best in others and recognize the value in every person’s contributions; ability to work regularly with customers face-to-face, phone or e-mail

Benefits

Beyond a performance-driven salary, you'll work alongside dedicated experts on technology that's advancing aviation. As a Honeywell Aerospace employee, you're eligible for a comprehensive benefits package that includes:

• Employer-subsidized medical, dental, vision and life insurance
• Short-term and long-term disability coverage
• 401(k) match, flexible spending accounts and health savings accounts
• Employee assistance program and educational assistance
• Parental leave and 12 paid holidays
• Paid time off for vacation, personal and sick time

Explore your benefits: https://honeywellaerospacebenefits.com/

About Honeywell Aerospace

Join a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution.

Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else.

Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next.

Every horizon. Every mission. Every day.

About The Business Unit

CORPORATE

CONTROL SYSTEMS

ELECTRONIC SOLUTIONS

ENGINES & POWER SYSTEMS

Honeywell Aerospace Products And Services Are Found On Aircraft Across Commercial Aviation, Defense And Space. We Operate Through Three Business Areas

• Electronic Solutions develops the avionics, navigation systems, sensors and electromagnetic defense technology on board 90% of the world's aircraft
• Engines & Power Systems provides the propulsion, auxiliary power and electrical systems that keep those aircraft flying
• Control Systems supplies the thermal and motion control systems that support takeoff, landing and the safety of everyone on board

With approximately 58,000 employees worldwide and net sales of $17.4B in 2025, we are also advancing systems for autonomous and supersonic platforms — bringing the same focus on safety and efficiency to the next era of flight. Explore our businesses: https://www.honeywellaerospace.com

Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: 07/28/2026