IT Enablement Manager: MSP Liaison & End-User Support

Gabriel Group; Heber (UT); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) with employer match

Job summary

Diversified Fall Protection (DFP) is seeking a Technology Enablement Manager to oversee daily technology support, vendor coordination, asset management, and end-user enablement. You will bridge employees, leadership, and an MSP to resolve issues, escalate appropriately, and improve documentation and security hygiene.

Responsibilities include help desk support for Windows/macOS, AD/Entra ID tasks, and MSP coordination.

Qualifications

• Hands-on IT support experience for Windows/macOS.
• M365 administration and Outlook/Teams/OneDrive/SharePoint support.
• Active Directory/Entra ID accounts, passwords, group changes.
• Basic networking: Wi‑Fi, VPN, DNS, DHCP, triage.
• Strong customer service and communication with non-technical staff.
• Documentation habits; runbooks, checklists, asset records.

Responsibilities

• Provide help desk support for Windows and macOS users, including software installs and peripherals.
• Administer user lifecycle tasks in Active Directory/Entra ID and M365.
• Triage network issues and escalate when needed.
• Support endpoints and mobile devices, including MDM enrollment and patch checks.
• Own asset, license, renewals, and related IT spend tracking.
• Serve as MSP contact for escalation, SLA scope awareness, and reporting.
• Maintain IT documentation and onboarding/offboarding checklists.

Skills

Windows/macOS support

M365 administration

Active Directory/Entra ID

Networking basics

Customer service

Documentation & SOPs

Tools

Intune

JAMF

Hexnode

PowerShell

Job description

Diversified Fall Protection (DFP) is seeking a Technology Enablement Manager to oversee daily technology support, vendor coordination, asset management, and end-user enablement. You will bridge employees, leadership, and an MSP to resolve issues, escalate appropriately, and improve documentation and security hygiene.

Responsibilities include help desk support for Windows/macOS, AD/Entra ID tasks, and MSP coordination.