IT-EHR Support Specialist

Jobtailor; Lakeland (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in Lakeland, FL seeks an IT/ EHR support professional to manage and maintain hardware, software, and EHR systems. You will provide end-user IT support, set up networks and EHR access, and generate reports for leadership.

You will also train staff, analyze data using the EHR BI tool, and ensure secure operations with proper access controls. A strong focus on independent work and professional consultation is expected.

Qualifications

• Associate degree in computer programming, computer science, MIS, or a closely related course of study.
• Five (5) years of full-time professional experience utilizing IT and EHR-related skills.
• Proficient in the use of Microsoft Office applications.
• Ability to work independently, exercise discretion, and make sound decisions.

Responsibilities

• Manage and maintain operations for hardware, software, telephone, infrastructure, and EHR systems to ensure reliability and security of information systems.
• Provide consultation to field support staff and professional staff.
• Set up network and EHR users; create and monitor help desk, equipment inventory, and EHR reports.
• Provide end-user IT and EHR support via the agency help desk system.
• Procure computer supplies and train agency staff on IT and EHR functionalities.
• Deliver data analysis using the EHR BI tool to directors, supervisors, and staff.
• Manage security rights and related access within the EHR system.

Skills

Independent Decision-Making

Discretion and Judgment

Communication Skills

Training and Consultation

Education

Associate degree in Computer Science / MIS / Computer Programming

Tools

EHR Business Intelligence Tool

Help Desk System

Computer Hardware

Software Applications

Telephone Systems

Job description

Responsibilities

• Responsible for managing, supporting, and maintaining operations for hardware, software, telephone, infrastructure, and electronic health management system to ensure reliable functioning, availability, and security of information systems.


• Provides consultation to field support staff and professional staff.


• Maintains all aspects of computer hardware, software applications, and phone systems.


• Prioritizes and provides end-user IT and EHR support by utilizing the agency help desk system.


• Setup network and EHR users.


• Create and monitor help desk, equipment inventory, and EHR reports.


• Procures computer supplies.


• Provides consultation and training to agency staff regarding operation of the IT and EHR system.


• Provides data analysis using EHR business intelligence tool to agency directors, supervisors, and staff.


• Communicates and facilitates the functions of the EHR system to field personnel.


• Manages the proper assignments and maintenance of security rights in EHR system.


• Provides standby duty as assigned.


• Performs other reasonable and related duties as assigned.

Requirements

• An associate degree in computer programming, computer science, management information systems (Information Technology), or a closely related course of study, from an accredited college or university;


• Five (5) years of full-time professional experience in a position which utilized the skills/knowledge acquired during the course of study.


• Individual must be able to demonstrate proficiency of learned or acquired skills.


• Proficient in the use of all Microsoft Office applications.


• Requires the ability to work independently, make appropriate decisions and to consistently exercise discretion and independent judgment.

Core Competencies

Demonstrates expertise in managing and supporting IT operations, including hardware, software, and electronic health record (EHR) systems. Proficient in data analysis and providing training and consultation to staff on IT and EHR functionalities.

Hard Skills

• EHR System Management


• Data Analysis


• IT Support


• Network Setup


• Computer Hardware Maintenance


• Software Application Management


• Help Desk Management


• Equipment Inventory Monitoring


• Procurement of Computer Supplies


• Security Rights Management

Soft Skills

• Independent Decision-Making


• Discretion and Judgment


• Communication Skills


• Training and Consultation

Industry Keywords

• Information Technology


• Electronic Health Record


• Health Management Systems


• Field Support


• Professional Staff Consultation

Tools & Technologies

• EHR Business Intelligence Tool


• Help Desk System


• Computer Hardware


• Software Applications


• Telephone Systems