IT Technical Administrator-Server (6113)

Regional One Health; Memphis (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

Regional One Health Information Technology department is seeking an IT professional to support infrastructure systems, monitor performance, and coordinate installation and configuration of hardware and software. The role emphasizes liaison with hospital staff and contractors to maintain IT services.

The position requires an Associate's degree or equivalent, and 4+ years in a technical support or operations center role, with day shifts and full-time hours at the Memphis facility.

Qualifications

• Education: Associate's Degree or equivalent combination of relevant education and/or experience in computer science, information system or related field.
• Work Experience: At least 4 years experience; Four (4) – Five (5) years experience in a technical support or operations center support role.

Responsibilities

• Assists in coordinating the daily operations and activities to effectively support IT infrastructure systems and services.
• Organizes, prioritizes and handles administrative matters and ensures that activities/projects are implemented as required.
• Acts as liaison to coordinate and implement IT systems and services, contract maintenance and repair service.
• Resolves operational problems/issues.
• Keeps Director informed of any issues/concerns which require intervention.

Job description

Job Details

Job Location: Information Technology-Admin - Memphis, TN 38103

Position Type: Full Time

Travel Percentage: None

Job Shift: Day

Job Category: Information Systems

Job Summary

Provides technical, analytical and administrative support for information technology (IT) infrastructure systems and services. Responsible for monitoring of systems, installation and configuration of hardware and software systems and the timely resolution of problems related to hardware and software. Facilitates communications and acts as liaison and/or resource within the organization to define and communicate IT systems and services.

Key Job Responsibilities

• Essential Function
  • Assists in coordinating the daily operations and activities to effectively support IT infrastructure systems and services.
  • Organizes, prioritizes and handles administrative matters and ensures that activities/projects are implemented as required. Demonstrates skills to meet work demands and complete activities within established timeframes.
  • Acts as liaison to coordinate and implement IT systems and services, contract maintenance and repair service.
  • Resolves operational problems/issues.
  • Keeps Director informed of any issues/concerns which require intervention.
• Essential Function
  • Coordinates the implementation and maintenance of information systems and services. Participates in the development of objectives, policies, procedures and related IT standards/practices.
  • Collaborates with Information Technology staff and contractors to coordinate and maintain assigned IT systems and services.
  • Demonstrates knowledge and skills to define and communicate system specifications, modifications/changes, respond to problems, perform diagnoses and “troubleshoots” system when possible; notifies and assists staff to resolve issues including contacting and assisting vendors to maintain proper functioning. Coordinates the installation and upgrades of assigned systems/services.
  • Interacts with hospital staff, nursing, physicians and ancillary personnel to assure full utilization of IT infrastructure systems and services.
  • Assists in the design and development of standardized operational management reports/manuals in order to identify issues or monitor computers.
  • Assists with the design and implementation of system downtime and recovery procedures.
  • Provides technical direction and assistance to staff to provide continuous operations of information systems.
  • Provides research and assistance for special projects.
• Essential Function
  • Server monitoring and performance management.
  • Active Directory and UNIX account management.
  • Add, remove, modify and change settings as needed.
  • Backup monitoring and verification.
• Essential Function
  • Plan and participate on Disaster Recovery exercises for network.
  • Monitor system use in a shared environment for capacity, utilization and planning.
  • Resolve, document and close trouble tickets where possible and elevate as required.
  • Participate in the identification, review and implementation of new IT infrastructure technology and services.
  • Ensure compliance with all federal, state and local communications mandates, operating procedures, data entry and retrieval requirements.
• Essential Function
  • Works effectively as a team member to promote and integrate Information Technology services through communication, cooperation and collaboration.
  • Serves as administrative liaison. Works collaboratively with information technology, hospital/medical staff, vendors and others in a customer responsive/professional manner, in compliance with MEDCARE standards.
  • Answers inquiries and resolves operational programs.
  • Communicates and interprets policies, procedures and standards of practices.
• Essential Function
  • Coordinates, assigns and reviews the work of section staff to ensure adequate service is provided and required duties/tasks are completed.
  • Coordinates and makes work assignments to ensure that daily workload is carried out through individual or cooperative activities.
  • Oversees the work of personnel and instructs them in the implementation of department operations, policies and procedures.
• Essential Function
  • Prepares and maintains required reports, records, logs and files for operational, administrative and compliance purposes.
  • Organizes data into reliable, timely and error free reporting items.
  • Utilizes computer and information systems to enter, format and retrieve data.
  • Maintains storage of logs/reports/records and data for orderly access.
• Essential Function
  • Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in purchasing necessary equipment.
• Essential Function
  • Assists with care and maintenance of department equipment.
  • Monitors equipment and takes corrective action to ensure the integrity of the equipment and avoid non- scheduled downtime.
  • Reports malfunction of equipment to Director/Service Contractor.
  • Ensures that required documentation on testing and inspections of equipment is available for review and prepared in a timely, clean and concise manner.
• Essential Function
  • Maintains confidentiality in matters relating to department and hospital information. Adheres to established department and organization policies (i.e. HIPAA, Confidentiality and Compliance Policies).
• Essential Function
  • Completes required continuous training and education, including department specific requirements.
  • Attends staff meetings, all mandatory in-service and additional continuing education as required.
  • Maintains professional credentials and education necessary to keep abreast and maintain a current knowledge of IT infrastructure principles, concepts and techniques.
  • Attends and actively participates in meetings, conferences and seminars for the purpose of enhancing professional skills and sharing information on recent developments in IT systems and services.
• Essential Function
  • Responds to problems/opportunities to improve work environment and participates in unit based performance improvement activities which includes committees, monitoring and follow-up.
  • Participates in emergency and disaster drills as required.
  • Responds to problems/opportunities to improve systems/services.
• Essential Function
  • Provides coverage for relief and absences as required. Demonstrates flexibility to work evenings, nights, weekends and holidays to maintain continuous IT infrastructure systems and services.

Physical Demands

Standing X

Walking X

Sitting X

Lifting X

Carrying X

Pushing X

Pulling X

Climbing X

Balancing X

Stooping X

Kneeling X

Crouching X

Crawling X

Reaching X

Handling X

Grasping X

Feeling X

Talking X

Hearing X

Repetitive Motions X

Eye/Hand/Foot Coordination X

Qualifications

• Education: Associate's Degree or equivalent combination of relevant education and/or experience in computer science, information system or related field. Required
• Work Experience: At least 4 years experience; Four (4) – Five (5) years experience in a technical support or operations center support role. Required