IT Helpdesk Technician

Jobtailor

West Sacramento (CA)

Hybrid

USD 50,000 - 75,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Jobtailor is seeking a competent IT Helpdesk specialist in West Sacramento to provide onsite and remote Level 1 desktop support within a healthcare setting. You will handle user setup, imaging, email, and device deployment, while ensuring reliable access to critical systems.

The role emphasizes collaboration with EHR and Data teams, keeping inventory up to date, and supporting Epic EHR environments. Strong customer service, professionalism, and a proactive attitude are essential.

Qualifications

Associate degree in Information Technology or equivalent work experience and/or IT certifications preferred.
A minimum of 2 years’ experience providing Level 1 Desktop support in a Microsoft environment is required – a healthcare environment is preferred.
Experience supporting Electronic Medical Record systems - Ochin Epic preferred.

Responsibilities

Provide onsite and remote Level 1 desktop support to users.
Respond to Helpdesk calls and Teams chats promptly and professionally.
Perform systems administration: new user setup, email, imaging, and device deployment.
Assist in setup of projectors, laptops, speakerphones for trainings.
Assist with hardware/OS installation and printer setup.
Maintain Help Desk ticketing records and document procedures.
Monitor printers and computers; keep asset inventory of network equipment.
Collaborate with EHR and Data teams on system software.
Perform other duties as assigned.

Skills

Level 1 Desktop Support

Microsoft Environment

Customer Support

Eagerness to Learn

Collaboration

Professionalism

Education

Associate Degree in Information Technology

IT Certifications

Tools

Help Desk Software

Epic EHR (Ochin Epic)

Imaging & OS Deployment

Printer Setup & Troubleshooting

Email Configuration

Windows OS

Job description

Provide onsite and remote customer support on computer and phone systems to internal and external users at all sites.
Responds to calls placed to IT Helpdesk and Teams chats with promptness and professionalism
Perform systems administration tasks including new user setup, email, imaging and deploying new computers, and setting up printers and phones
Assists in the setup of projectors, laptops, and speaker phones for training and presentations
Assists with hardware and OS installation
Updates Help Desk ticketing system and document procedures
Monitors the status of printers and computers
Keeps an asset inventory of all network equipment
Eager to learn and expand technical skills
Collaborate with Electronic Health Record and Data teams in managing the system software.
Performs other duties as assigned

Requirements

Associate degree in Information Technology or equivalent work experience and/or IT certifications preferred
A minimum of 2 years’ experience providing Level 1 Desktop support in a Microsoft environment is required – a healthcare environment is preferred.
Experience supporting Electronic Medical Record systems - Ochin Epic preferred

Core Competencies

Demonstrates expertise in providing Level 1 Desktop Support within a Microsoft environment, with a focus on Electronic Medical Record systems. Proficient in systems administration tasks, customer support, and maintaining asset inventory.

Highest-signal resume keywords