IT EHR Enterprise Business Analyst 3

My3tech; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

State of GA is seeking a GA DPH- IT EHR Enterprise Business Analyst 3 to analyze clinical workflows and manage EHR/Practice Management systems. You will collaborate with clinical, technical, and admin staff to document requirements and support system improvements.

The role requires HL7 expertise, IT security best practices, and experience with cloud platforms, Jira, and Ivanti. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field
• 2+ years in a related supervisory position or 3+ years related experience
• Experience supporting EHR and Practice Management systems in healthcare
• Strong knowledge of HL7 and IT security best practices
• Experience with cloud platforms (AWS, Azure) and Jira/Ivanti
• Excellent communication and problem-solving skills
• On-call availability and flexibility

Responsibilities

• Work closely with the development team to ensure seamless HL7 integration
• Manage and maintain EHR and practice management systems securely
• Gather and document business requirements for the EHR system
• Provide ongoing EHR support including updates and troubleshooting
• Collaborate with stakeholders to optimize clinical workflows and processes
• Generate reports to support clinical and administrative decisions
• Provide Windows troubleshooting and platform support
• Create clear Jira tickets for developers and admins
• Ensure IT security best practices and HIPAA compliance
• Stay updated on industry trends and technologies

Skills

HL7

IT security

Windows OS

Communication

Problem solving

Team collaboration

On-call support

Education

Bachelor's degree in IT or CS

Tools

JIRA

Ivanti

Postman

Swagger

REST APIs

AWS

Azure

Job description

Position

GA DPH- IT EHR Enterprise Business Analyst 3 (811076)

Location

200 Piedmont Ave Atlanta GA

Duration

Long Term

Client

State of GA

Job Description

Under broad supervision, analyzes customer business needsand participates in the planning, design and implementation of new or enhancedsystems. May act as a team or project leader

Entry Qualifications

Bachelor's degree in a related field from an accredited college or university AND Two years in a related supervisory position OR Associate s degree in a related field from an accredited college or university AND Three years of related experience, Two years of which in a related supervisory position OR Two years of experience at the lower-level IT Enterprise Busi Analyst 2 (ITP181) or position equivalent.

Responsibilities

Work closely with the development team to ensure seamless integration and support of HL7 standards.

Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely.

Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system.

Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards.

Collaborate with developers and administrators to resolve technical issues and enhance platform performance.

Perform regular system updates, patches, and backups to ensure data integrity and system reliability.

Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly.

Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.

Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system.

Generate and analyze reports to support clinical and administrative decision-making.

Provide advanced Windows troubleshooting and support for our software and cloud platform.

Communicate effectively with internal and external customers to understand their issues and provide timely solutions.

Compose clear and detailed JIRA tickets for developers and administrators.

Ensure the security of IT systems and data, adhering to best practices and company policies.

Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes.

Stay updated on the latest industry trends and technologies to provide innovative solutions.

EXPERIENCE

Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.

Proven experience in system implementation, configuration, and support.

EDUCATION

Bachelor s degree in information technology, Computer Science, or a related field OR Minimum of 2 years of experience working with Hospital IT or equally complex systems

Knowledge, Skills and Abilities:

Strong problem-solving skills and attention to detail.

Proficiency in HL7 and IT security best practices is preferred.

Customer-focused mindset with a commitment to providing high-quality support.

Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.

Excellent communication skills, both written and verbal.

Ability to explain technical issues to non-technical stakeholders effectively.

Experience with issue-tracking software.

Strong interpersonal skills and the ability to work collaboratively in a team environment.

Availability to work on-call or during off-hours as needed to support hospital IT operations.

Adaptability and a proactive approach to problem-solving.

Advanced knowledge of Windows operating systems.

Experience with networking, including installation, configuration, and management of networks is preferred.

Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management.

Understanding of IT security tools and protocols.

Bachelor s degree in information technology, Computer Science, or a related

Required

Experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.

Required

3

Years

Proficiency in HL7 and IT security best practices is preferred

Highly desired

3

Years

Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications

Required

3

Years

Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management

Required

3

Years

Advanced knowledge of Windows operating systems

Required

5

Years