GA DPH- IT EHR Enterprise Business Analyst 3

TekWissen LLC; Atlanta (GA); Hybrid; USD 60,000 - 85,000; Part time

Job summary

TekWissen Group is seeking an IT EHR Enterprise Business Analyst to support EHR and practice management systems in a hybrid Atlanta-based role. You will work with clinicians, developers, and admins to document requirements, guide HL7 integration, and ensure HIPAA-compliant data security and reliable system performance.

The ideal candidate has 3–5 years of EHR experience, cloud platform familiarity, and strong communication. A bachelor’s degree or equivalent hospital IT exposure is preferred.

Qualifications

• 3–5 years of experience supporting EHR and Practice Management systems in a clinic or similar healthcare setting.
• Proven experience in system implementation, configuration, and support.

Responsibilities

• Work closely with the development team to ensure HL7 standards integration and support.
• Manage and maintain EHR and practice management systems for optimal, secure operation.
• Collaborate with clinical, technical, program staff, and admins to document business requirements for EHR.
• Provide ongoing EHR support, updates, troubleshooting, and HIPAA-compliant data security.
• Collaborate with developers to resolve technical issues and improve platform performance.
• Perform system updates, patches, and backups to ensure data integrity and reliability.
• Provide end-user technical support, interfacing with vendor support teams for timely resolution.
• Assist trainers with staff training to ensure efficient use of the EHR system.
• Analyze clinical workflows to identify opportunities for optimization within the EHR.
• Generate/ analyze reports to support clinical/admin decisions.
• Provide advanced Windows troubleshooting and cloud platform support.
• Communicate with internal/external customers to understand issues and deliver timely solutions.
• Create clear JIRA tickets for developers/admins.
• Ensure IT security of systems/data per best practices and policies.
• Utilize REST APIs, Postman, Swagger for testing/documentation.
• Stay updated on industry trends to offer innovative solutions.

Skills

EHR systems

HL7

HIPAA security

Cloud platforms

Windows OS

JIRA

Ivanti

Postman

Swagger

REST APIs

Communication

Problem solving

On-call support

Education

Bachelor's degree or equivalent

Hospital IT experience

Tools

JIRA

Ivanti

Postman

Swagger

REST APIs

Job description

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client provides a full range of services including web portal providing information on the state, business and economic development, public safety, Learning, law, justice, health, education, Corrections, transportation, IT, Social Services and culture. It also supplies information on government services and current job openings.

Job Title:

GA DPH- IT EHR Enterprise Business Analyst 3

Location:

Atlanta, GA 30334

Duration:

6 Months

Job Type:

Temporary Assignment

Work Type:

Hybrid

Job Description:

Short Description:

• Under broad supervision, analyzes customer business needsand participates in the planning, design and implementation of new or enhancedsystems. May act as a team or project leader.

Complete Description:

Responsibilities:

• Work closely with the development team to ensure seamless integration and support of HL7 standards.
• Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely.
• Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system.
• Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards.
• Collaborate with developers and administrators to resolve technical issues and enhance platform performance.
• Perform regular system updates, patches, and backups to ensure data integrity and system reliability.
• Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly.
• Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.
• Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system.
• Generate and analyze reports to support clinical and administrative decision-making.
• Provide advanced Windows troubleshooting and support for our software and cloud platform.
• Communicate effectively with internal and external customers to understand their issues and provide timely solutions.
• Compose clear and detailed JIRA tickets for developers and administrators.
• Ensure the security of IT systems and data, adhering to best practices and company policies.
• Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes.
• Stay updated on the latest industry trends and technologies to provide innovative solutions.

Required Experience:

• Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting.
• Proven experience in system implementation, configuration, and support.

Required Education:

• Bachelor s degree in information technology, Computer Science, or a related field OR Minimum of 2 years of experience working with Hospital IT or equally complex systems

Knowledge, Skills and Abilities:

• Strong problem-solving skills and attention to detail.
• Proficiency in HL7 and IT security best practices is preferred.
• Customer-focused mindset with a commitment to providing high-quality support.
• Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications.
• Excellent communication skills, both written and verbal.
• Ability to explain technical issues to non-technical stakeholders effectively.
• Experience with issue-tracking software.
• Strong interpersonal skills and the ability to work collaboratively in a team environment.
• Availability to work on-call or during off-hours as needed to support hospital IT operations.
• Adaptability and a proactive approach to problem-solving.
• Advanced knowledge of Windows operating systems.
• Experience with networking, including installation, configuration, and management of networks is preferred.
• Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management.
• Understanding of IT security tools and protocols.

TekWissen Group is an equal opportunity employer supporting workforce diversity.