Onsite IT Desktop Support Technician III

Austincc; Aliso Viejo (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Austincc in Aliso Viejo, CA is seeking an IT Desktop Support Technician III for a 6-month onsite assignment. You will provide hands-on technical support, manage IT assets, and handle onboarding/offboarding for both onsite and remote employees.

This role requires a customer-focused mindset, strong troubleshooting, and the ability to work independently in a fast-paced environment supporting Windows, macOS, AD/Entra ID and Office 365.

Qualifications

• High School diploma or equivalent experience is required.
• Bachelor’s degree preferred.
• Minimum of 2-5 years of related experience.
• Advanced experience with Windows, macOS and enterprise IT environments.
• Experience supporting Active Directory, Entra ID and Office 365 environments.
• Able to plan and prioritize workload with minimal supervision and excellent customer service skills.

Responsibilities

• Develop training materials and procedures or train users on hardware and software.
• Set up equipment for employee use and install cables, OS or software.
• Install and repair hardware, software or peripherals following specs.
• Maintain records of daily data transactions and remedial actions.
• Read manuals, confer with users, or run diagnostics to resolve problems.
• Refer major issues to vendors or technicians for service.
• Assist with onboarding of new employees.
• Make hardware/software recommendations for the organization.
• Deploy desktops/laptops with configured hardware and software.
• Provide regular updates on tickets and projects.
• Troubleshoot desktop operating systems and applications.

Skills

Customer service

Troubleshooting

Independent work

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Austincc in Aliso Viejo, CA is seeking an IT Desktop Support Technician III for a 6-month onsite assignment. You will provide hands-on technical support, manage IT assets, and handle onboarding/offboarding for both onsite and remote employees.

This role requires a customer-focused mindset, strong troubleshooting, and the ability to work independently in a fast-paced environment supporting Windows, macOS, AD/Entra ID and Office 365.