IT Desktop Support Specialist

Everise, Inc.; Molino (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Everise, Inc. is seeking a Specialist – IT Desktop Support to join our IT team.

You will provide desktop support across the organization and work closely with the Corporate Technology group and external customers to resolve issues and keep systems running smoothly. The role requires a CS degree with 2–4 years in desktop IT, familiarity with Windows admin, Active Directory, Exchange, remote access, and basic Cisco networking.

Qualifications

• Bachelor’s degree in Computer Science with 2–4 years IT desktop experience.
• Certifications such as A+ and MCSE are desirable.
• Ability to manage multiple projects and priorities simultaneously.
• Willingness to work off-hours as required.
• Experience in presenting to and interacting with external partners.

Responsibilities

• Provide all levels of IT desktop and user support.
• Collaborate with the Corporate Technology team and customers.
• Administer Windows applications, AD, Exchange, and remote access.
• Maintain patching, imaging, DNS/DHCP/WINS, and basic Cisco services.

Skills

Windows admin

Active Directory

Remote access

DNS/DHCP/WINS

Cisco routing

Imaging

On-call support

Patch management

Communication

Education

Bachelor’s degree in Computer Science

A+ Certification

MCSE

Tools

Microsoft Exchange

Active Directory

Cisco routers/switches

Job description

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Position Purpose:

The Specialist – IT Desktop Support works within the Everise Information Technology team in providing all levels of IT desktop support. The Specialist works closely with and provides support to the Everise Corporate Technology team members and their customers.

Job Requirements:

• Administration of Windows based applications of basic principles, theories, and concepts
• Administration of Exchange, remote access technologies, Microsoft Active Directory domain administration and support, including user/policy account creation, permissions allocation, creating file and print shares
• User desktop management with a working knowledge of system patch practices and imaging
• Working knowledge of Microsoft Networking principles such as DNS, WINS, DHCP
• Working knowledge of Cisco based routing and switching
• IT Support to provide 24x7 on call production support

Qualifications:

• Bachelor’s degree in Computer Science from a four-year college or university with two to four years related experience in IT with a focus on desktop support and management or equivalent combination of education and experience
• Desired certifications include but not limited to: A+ Certification, MCSE
• Ability to manage multiple projects, activities and tasks simultaneously
• Ability to work off-hours as required
• Management experience a plus
• Must have the personal communication and presentation skills that will represent the company professionally to outside agencies, financial institutions, business partners, employees and customers

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work.

Learn more at www.weareeverise.com.