IT Desktop Support Specialist

State of Wisconsin; Madison (WI); Hybrid; USD 75,000 - 106,000; Full time

Benefits offered by this job

Pension plan

Telework options

Generous leave time

Employee assistance program

Job summary

The Department of Financial Institutions (DFI) in Wisconsin offers a hybrid Desktop Support Specialist role based in Madison. This full-time position requires working from the Madison Hill Farms State Office Building at least 4 days per week with telework possible within Wisconsin.

Responsibilities include delivering excellent customer service, technical support, asset handling, and collaboration with IT operations.

Qualifications

• Consulting with business partners for technical support and process improvements.
• Coordinating and leading IT teams during incidents and projects.
• Supporting Windows desktops, printers, and devices in a remote/hybrid environment.
• Experience with ITSM tools for incident management and asset tracking.

Responsibilities

• Provide on-site IT support and consultation for customers and teams.
• Receive assets, stage equipment, and perform build/image activities.
• Update asset management system to reflect work performed and disposition assets.
• Install and maintain PC hardware/software and troubleshoot network/peripherals.
• Assist project managers with on-site support and IT policy implementation.

Skills

Stakeholder communication

Team leadership

Windows support

ITSM tools

Tools

Cherwell

ServiceNow

SolarWinds Service Desk

Job description

Are you a proactive, customer service minded IT professional with a background in performing technical support functions?

Desktop Support Specialist (IS Technical Services Specialist)

This position offers a hybridized work schedule! This full-time permanent position will be headquartered at and required to work from the Madison Hill Farms State Office Building at 4822 Madison Yards Way Madison, WI at least 4 days per week. All employees working a hybrid work schedule are generally expected to telework from within the State of Wisconsin. This topic will be discussed more at the time of the interview.

The Department of Financial Institutions (DFI) ensures the safety and soundness of Wisconsin’s financial institutions, protects consumers of financial services and facilitates economic growth. The agency regulates and licenses financial service providers who do business in Wisconsin. Find out more about DFIhere !

DFI is a great place to work! In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least 3.5weeks of paid leave time to start, 9 paid holidays, and 130 hours of sick time that rollover each year.
• A casual office atmosphere, flexible work schedules, and telework options depending on the position’s requirements
• An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan
• A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

In addition to our generous employee benefits, we strive for inclusivity and celebrate different religious holidays and cultural observances and provide flexibility for utilizing paid time off for such celebrations.

Position Summary

This Technical Support Specialist position provides excellent customer service, technical/ application support, and consultation services to resolve technical problems and assist the IT operations and development teams, customers, and services with daily project and operational activities. Various duties include receiving assets, staging equipment and performing build/image activities, and interviewing customers as part of pre-deployment asset discovery. Additionally, other activities may include executing equipment replacement, updating asset management system to reflect work performed, monitoring daily activity, installing and maintaining PC hardware and software, troubleshooting network usage and computer peripherals, performing system backups and data recovery, resolving network communication problems independently, and preparing assets for disposition. The employee is responsible for assisting project managers in providing on-site IT support and facilitation for customers. The incumbent will also assist in researching technological trends as well as implementing technical policies, standards and procedures that impact agency-wide information system functions. The position will support applications and services such asInTune, Cayosoft, PowerShell, MEDC and will utilize ITSM software to manage incidents, service requests, assets, and changes.

Salary Information

This position is in schedule-range (07-33) with an annual salary of $74,880 - $106,080 (or $36 - $51 per hour), plus excellent benefits. A twelve-month probationary period is required. Pay for current state employees will be set in accordance with the Wisconsin State Compensation Plan.

Prior to any appointments for position(s) filled from this announcement, candidates may be subject to a comprehensive criminal background check.

This state agency does not sponsor work visas. This state agency is not enrolled in USCIS E-Verify and is not eligible to employ international F-1 students seeking STEM-OPT extension. Any appointment made will be contingent on the applicant being able to prove valid status to work in the United States.

Qualifications

Qualified applicants must detail having experience performing all the following in order to be considered:

• Consulting with business partners/stakeholders for technical support, procurement, and/or improving systems processes
• Coordinating/leading a team
• Supporting Windows operating systems, desktops, laptops, printers, scanners, and/or iPhones/iPads in a remote work environment
• Working with ITSM Tools such as Cherwell, Service Now, or SolarWinds Service Deks for incident management/inventory

In addition to having experience in all of the above, Well Qualified applicants must detail having experience in at least one of following:

• Working with apps and tools such as PowerShell, MEDC, ShareFile, SharePoint, UniFlow, DocuSign, or Intune.
• Working with MEDC and/or M365 administration
• Performing IT asset management functions

Deadline to Apply

All application materials must be received by 11:59 p.m. CST on September 10th, 2026.