Field Services Associate Director

UW-Madison Division of Information Technology (DoIT); Madison (WI); Hybrid; USD 135,000 - 150,000; Full time

Job summary

UW-Madison Division of Information Technology (DoIT) seeks an experienced IT Director I (Inst) for Network Services Field Services. The role directs strategic IT planning, oversees a 15-person team, and ensures service levels across campus networks connecting 60,000+ users.

The position supports a mix of on-site and remote work with an approved flexible work arrangement. Applicants must meet required qualifications and be prepared for state-wide travel as needed.

Qualifications

• Experience directing, leading and managing enterprise IT projects.
• Ability to supervise and develop teams including direct reports.
• Knowledge of network infrastructure technologies (routers, switches, fiber).
• Excellent communication across technical and non-technical audiences.

Responsibilities

• Directs strategic IT planning and aligns with institutional objectives.
• Develops operating policies and regulatory compliance.
• Supervises employees and manages performance, hires and rewards as needed.
• Manages budgets, service levels, KPIs and OKRs for IT services.
• Represents institutional interests to internal and external stakeholders.
• Leads project implementation at group, department and enterprise levels.

Skills

Project leadership

Stakeholder management

Multi-project coordination

Networking knowledge

Education

Bachelor's degree

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category: Limited

Employment Type: Regular

Job Profile: IT Director I (Inst)

Job Summary: Help us transform Wisconsin and the world! The University of Wisconsin - Madison, branded a "public Ivy" by Forbes Magazine, provides a world-class education to our students and supports cutting-edge research with global collaborators who leverage our data networks to find and visualize black holes, uncover elusive subatomic particles and gravitational waves, improve weather and climate forecasting, identify invasive species in the U.S., enhance agriculture yields and livestock growth and SO much more! The Division of Information Technology (DoIT) seeks an enthusiastic and talented Network Services Field Services Associate Director to work with world-class faculty, staff, students and leading-edge network technologies. In this role, you’ll be managing a team of 15 to install and maintain networks connecting over 60,000 faculty, staff and students, special-purpose research instruments, computation and storage systems to each other and to reach collaborators and data sources across the world. The candidate selected for this position may perform a combination of on-site and remote work subject to an approved flexible work arrangement (FWA), which is reviewed and approved annually. It is anticipated the role will be onsite at least four days per week. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

Travel Expectations: It is expected that employees will make individual arrangements for transportation adequate to meet position responsibilities and essential job functions. Read more about UW-Madison Driver Authorization.

Applicants are required to: Have a valid drivers license and a reliable source of independent transportation for periodic in-state work travel, and/or comply with requirements for UW-Madison vehicle use authorization.

Key Job Responsibilities:

• Directs strategic information technology planning initiatives and establishes objectives for the institution to ensure appropriate use of financial, administrative, staffing resources in alignment with the strategic plan
• Develops operating policies and procedures to comply with regulations, institutional policies, and unit objectives
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
• May develop and audit institutional budgets and/or financials
• Manage and maintain service levels. Establish measures of service success such as benchmarks, key performance indicators (KPIs), and Objective and Key Results (OKRs). Oversee a program of continuous improvement for all services
• Serves as a liaison representing the interests of the institution to internal and external stakeholders
• Responsible for the successful implementation of and management of projects at the group, department, and enterprise level
• Advises institutional or divisional leadership on information technology operations and business models
• May perform manager functions

Department: Division of Information Technology, Network Services, Field Services UW is a comprehensive teaching, public service and scholarly research institution. Our faculty have enabled us to remain consistently ranked in the top 5 research institutions (by expenditures) in the U.S. We are comprised of 14 schools and colleges, over 28000 faculty/staff, a student enrollment of over 50,000 with a $5.1B annual budget which includes over $1.9B in research expenditures. The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions. DoIT is UW’s central IT organization. We provide computer technology services to UW and a more limited set of services to other Universities of Wisconsin, other units of State government and other institutions in the region. DoIT delivers desktop, server and cloud computing services and supports networks, telecommunications, Internet connectivity, administrative and academic systems, security, instructional technology and other information technology services. Network Services is a department within DoIT that is responsible for the operations, administration, management and support of the campus wired and wireless networks, wide-area networks and certain network-based applications such as unified communications, remote access systems, streaming TV and DNS/DHCP services. The department performs long-range planning, design, procurement, installation and maintenance of a broad range of network services. The department also provides certain cyberinfrastructure support to facilitate faculty research. Field Services is responsible for project work and the operational management of the campus voice, data, wireless and streaming TV networks. Our work is performed in and around the more than 180 buildings within the contiguous campus framework and approximately 24 off-campus locations where we provide telecommunications and 24*7 incident response along with daily operational and long-term project support.

Compensation: Starting salary will be based on experience and qualifications. Well qualified applicants can expect to earn between $135,000 - $150,000, with final salary based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at https://hr.wisc.edu/benefits/.

Required Qualifications:

• Experience directing, leading, planning and managing projects (e.g. enterprise-wide, department or team) of varying sizes and scope
• Demonstrated experience providing leadership, exercising influence, and building consensus or partnerships in a large, complex, and collaborative enterprise
• Experience coordinating and tracking multiple projects or tasks simultaneously, ensuring deliverables are completed on schedule, and stakeholders are informed of progress and risks
• Knowledge of data communication network and infrastructure technologies such as routers, switches, fiber optics, or structured copper cabling

Preferred Qualifications:

• Previous management experience supervising IT employees such as directing and scheduling personnel, managing performance, hiring/separating activities, or rewarding at least 2 direct reports
• Knowledge of or experience with data communication network technologies and infrastructure diagnostic testing hardware/software and troubleshooting techniques to find and fix network connection faults
• Proven ability to effectively communicate complex information through written, verbal, and presentation formats to technical and non-technical audiences, achieving stakeholder understanding, alignment, and action on key initiatives
• Proven ability to identify, assess, and resolve operational challenges while meeting established timelines and maintaining service levels
• Demonstrated experience managing budgets, including planning, forecasting, tracking expenditures, and reporting on financial performance to ensure alignment with approved budget objectives

Education: Bachelor's Degree Preferred Minimum

Contact Information: DoIT Human Resources, [e-mail], 608-263-1790 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.