IT Desktop Support - Harrisburg, PA

STI; Harrisburg (Dauphin County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Job summary

STI is seeking an IT support specialist in the Harrisburg area to provide workstation, laptop, and Mac support, including deployment, configuration, and troubleshooting.

The role includes virtual Teams interviews with video enabled, and a preference for candidates local to the Harrisburg, PA area. You will maintain device compliance and health, addressing SCCM client issues and OS updates.

Qualifications

• Experience providing workstation, laptop, and Mac support.
• Deployment, configuration, and troubleshooting of devices.

Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalated issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Skills

Customer support

Troubleshooting

Documentation

Incident management

Tools

SCCM

Active Directory

Job description

Provide workstation, laptop, and Mac support, including deployment, configuration, and troubleshooting.

This requisition requires only a virtual interview via Teams with video enabled.

Client would prefer candidates local to the Harrisburg, PA Area.

This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escalated issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.