IT Desktop Support

Kelco Industries; Woodstock (CT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Medical, Dental, Vision Insurance

Disability insurance

Identity Theft protection

Employee assistance program

Health insurance

Life insurance

Paid time off

Referral program

Tuition reimbursement

Job summary

Kelco Industries is seeking an IT Support professional to troubleshoot desktops, laptops, printers, and software, and to resolve basic network issues. You will install, configure, and replace computers and IT equipment, support Windows and Office 365, ERP, and user accounts, and assist with onboarding new hires.

The role requires strong communication, teamwork, and the ability to manage IT tickets, with a focus on security and confidentiality.

Qualifications

• High school diploma or equivalent required; Associate degree or technical training in Information Technology, Computer Science, or a related field preferred.
• Previous experience providing desktop, help desk, or end-user technical support preferred.
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, computer hardware, peripherals, and basic networking concepts.
• Experience working with an IT ticketing system preferred.
• Ability to troubleshoot technical issues independently and determine when escalation is appropriate.
• Ability to communicate effectively with both technical and non-technical employees.

Responsibilities

• Provide technical support and troubleshooting for desktops, laptops, printers, peripherals, software, and basic network connectivity issues.
• Install, configure, maintain, and replace computers, software, and other IT equipment.
• Respond to and complete assigned IT support tickets in a timely and professional manner, escalating complex issues as needed.
• Support Microsoft Windows operating systems, Microsoft Office/Microsoft 365 applications, ERP, user accounts, access, and general technology needs.
• Set up computers, accounts, and equipment for new employees and assist with equipment changes and employee departures.
• Perform routine maintenance to support the reliability, security, and performance of company IT equipment and systems.
• Maintain accurate records of IT equipment, assignments, repairs, replacements, and other technology assets.
• Provide courteous and responsive technical assistance to employees while following established IT security and confidentiality practices.
• Assist with IT projects, system upgrades, implementations, and other IT-related responsibilities as assigned.

Skills

Desktop support

Help desk

End-user support

Windows OS

Microsoft Office

Networking basics

Troubleshooting

Communication

Education

High school diploma

Associate degree

Technical IT training

Tools

IT ticketing system

Job description

About the role

• Provide technical support and troubleshooting for desktops, laptops, printers, peripherals, software, and basic network connectivity issues.
• Install, configure, maintain, and replace computers, software, and other IT equipment.
• Respond to and complete assigned IT support tickets in a timely and professional manner, escalating complex issues as needed.
• Support Microsoft Windows operating systems, Microsoft Office/Microsoft 365 applications, ERP, user accounts, access, and general technology needs.
• Set up computers, accounts, and equipment for new employees and assist with equipment changes and employee departures.
• Perform routine maintenance to support the reliability, security, and performance of company IT equipment and systems.
• Maintain accurate records of IT equipment, assignments, repairs, replacements, and other technology assets.
• Provide courteous and responsive technical assistance to employees while following established IT security and confidentiality practices.
• Assist with IT projects, system upgrades, implementations, and other IT-related responsibilities as assigned.

Qualifications

• High school diploma or equivalent required; Associate degree or technical training in Information Technology, Computer Science, or a related field preferred.
• Previous experience providing desktop, help desk, or end-user technical support preferred.
• Working knowledge of Windows operating systems, Microsoft Office/Microsoft 365, computer hardware, peripherals, and basic networking concepts.
• Experience working with an IT ticketing system preferred.
• Ability to troubleshoot technical issues independently and determine when escalation is appropriate.
• Ability to communicate effectively with both technical and non-technical employees.

Benefits

• 401(k)
• 401(k) matching
• Medical, Dental, Vision Insurance
• Short-Term Disability, Long-Term Disability, Accident, Critical Illness insurance
• Identity Theft, Legal, and Pet Insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement

Work Location: In person