IT Desktop & Network Support – Level II

International Executive Service Corps; Virginia (MN); Hybrid; USD 52,000 - 64,000; Full time

Job summary

Bering-Alaka`ina Holdings, LLC is seeking a Computer Equipment Support Operations II to provide desktop support for a government customer in Ft. Eustis, Virginia. Responsibilities include service desk operations, Remedy ticketing, on-site support, and coordination with the customer to resolve work requests.

Qualifications require IAT-II certification and a Bachelor's degree in Computer Science or IT. Windows 10 certification is required within six months. U.S.

Qualifications

• Three (3) years of IT related experience, preferred three (3) years of Computer Equipment Support Operations experience.

Responsibilities

• Provide desktop support services and respond to and resolve service requests.
• Enter tasks into the Remedy action request system to create a ticket describing the work to be performed.
• Operate the Service Desk with Tier II systems support, including on-site services for walk-in inquiries.
• Manage accounts on the Remedy action request system; input relevant work request data and coordinate with the customer to resolve the requested work.
• Provide problem resolution services in equipment maintenance, software and network infrastructure including remote access; may include hardware and software installation and upgrades, troubleshooting, system configuration, and database maintenance.
• Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and automated data processing and communications equipment.
• Provide and implement solutions to reported and discerned problems on this and related equipment/networks.
• Perform network management responsibilities including on-site monitoring of systems workload, hardware installation, configuration and operation.

Skills

IT support experience

Remedy ticketing system

Network troubleshooting

Education

Bachelor's degree in Computer Science or IT

Windows 10 certification

Tools

Remedy AR System

Job description

Bering-Alaka`ina Holdings, LLC is seeking a Computer Equipment Support Operations II to provide desktop support for a government customer in Ft. Eustis, Virginia. Responsibilities include service desk operations, Remedy ticketing, on-site support, and coordination with the customer to resolve work requests.

Qualifications require IAT-II certification and a Bachelor's degree in Computer Science or IT. Windows 10 certification is required within six months. U.S.