Computer Equipment Support Operation III

Kikaha; Newport News (VA); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

401K with company match

Medical, dental, disability, and life"

Tuition reimbursement

Paid time off

11 paid holidays

Job summary

Bering-Alaka`ina Holdings, LLC is seeking a Computer Equipment Support Operations II to support our government customer at Ft. Eustis, Virginia. The role requires U.S.

citizenship and an active Secret clearance, with a Bachelor's in CS/IT and IAT-II certification. Three years of IT or equipment support experience are expected; Windows 10 certification must be completed within six months. Compensation starts at $58,000 with a standard benefits package; E-Verify is practiced in hiring.

Qualifications

• Three (3) years of IT experience with desktop support preferred.
• IAT-II certification required (e.g., CCNA Security, Security+ CE, GSEC).
• Bachelor's Degree in Computer Science or IT-related field required.
• Windows 10 certification required within six months of hire.

Responsibilities

• Provide desktop support and resolve service requests.
• Enter tasks into Remedy to create work tickets describing the work.
• Operate the service desk with Tier II support and on-site walk-ins.
• Manage Remedy accounts and coordinate with the customer to resolve requests.
• Provide resolution services for hardware, software, and network infra including remote access.
• Perform network/system maintenance and design, and support databases.
• Suggest and implement solutions for reported problems on equipment/networks.
• Monitor system workload and perform on-site hardware/configuration tasks.

Skills

Desktop support

Remedy knowledge

Tier II support

Remote access

Network troubleshooting

Account management

Education

IAT-II certification

Bachelor's degree in CS/IT

Windows 10 certification

Tools

Remedy ARS

Job description

Bering-Alaka`ina Holdings, LLC is looking for a Computer Equipment Support Operations II to provide support for our government customer in Ft. Eustis, Virginia.

DESCRIPTION OF RESPONSIBILITIES:

• The individual shall provide desktop support services and respond to and resolve service requests.
• The ability to enter tasks into the Remedy action request system to create a ticket that describes the work to be performed.
• Operate the Service Desk with Tier II systems support, to include providing on-site services for walk-in inquiries.
• Manage accounts on the Remedy action request system portion of assigned responsibility for the job; input all relevant work request data within the Remedy action request system, and coordinate as necessary with the customer to resolve the requested work.
• Provide problem resolution services in the areas of equipment maintenance, software and network infrastructure including remote access necessary to provide state-of-the-art performance that may include hardware and software installation and upgrades, troubleshooting, system configuration, and design and maintenance of databases.
• Perform analytical, evaluation, management, and maintenance duties related to local network system components, software, peripherals and functionality of automated data processing and communications equipment.
• The ability to provide and implement solutions to reported and discerned problems reported on this and related equipment/networks.
• Perform network management responsibilities to include on-site monitoring of systems workload, system hardware component installation, configuration and operation.*
• Other duties as assigned by Supervisor.

REQUIRED DEGREE/EDUCATION/CERTIFICATION:

• Individual shall have IAT-II certification (i.e. CCNA Security, Security+ CE, GSEC, GIC SP, S SCP, CySA+**) IAW AR 25-2
• Education: Bachelor's Degree required, preferred Bachelor's Degree in Computer Science or IT related field.
• Windows 10 certification will be required within the first six (6) months of employment.

REQUIRED SKILLS AND EXPERIENCE:

Three (3) years of IT related experience, preferred three (3) years of Computer Equipment Support Operations experience

REQUIRED CITIZENSHIP AND CLEARANCE:

• U.S. Citizenship required.
• Must have and maintain an active Secret clearance.

COMPENSATION DETAILS:

• $58,000.00
• The compensation range or hourly rate provided is a good faith estimate at the time of posting. Final compensation will be determined based on qualifications, experience, skills, internal equity, market conditions, and applicable laws.

Bering-Alaka`ina Holdings, LLC is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We not illegally discriminate in employment decisions on the basis of any protected categories. We E-Verify all employees.

As a part of BSNC, Bering- Alakaina Holdings gives hiring, promotion, training, and retention preference to BSNC shareholders, descendants and shareholder spouses who meet the minimum qualifications for the job. Qualified job candidates will generally be considered in the following order: BSNC shareholders, descendants, shareholder spouses, current employees, and outside candidates. The BSNC Shareholder Development department tracks and monitors the implementation of the Shareholder Hire Preference across its operations.

Bering-Alaka`ina Holdings, LLC is comprised of industry-recognized government service firms designated as Alaska Native Corporation (ACN)-owned and 8(a) certified businesses and includes Ke`aki Technologies, LLC; Laulima Government Solutions, LLC; Kpono Government Services, LLC; Kapili Services, LLC; Po`okela Solutions, LLC; Kkaha Solutions, LLC; and Pololei Solutions, LLC.

For additional information, please visit www.beringalakaina.com