IT Desktop & Network Specialist — Multi-Location Support

Altana Federal Credit Union; Havre (MT); On-site; USD 60,000 - 90,000; Full time

Job summary

Altana Federal Credit Union seeks an IT Desktop & Network Specialist to keep end‑user devices, branch networks, and member‑facing tech running securely across 12 locations. You’ll resolve staff requests, manage Windows workstations, and support Microsoft 365, AD, Synitar, and security controls for an NCUA‑regulated institution.

You will work closely with the VP of IT and serve as a backup for core IT functions, with a focus on reliability, documentation, and cross‑location collaboration.

Qualifications

• Associate degree in IT or related field, or equivalent work experience.
• At least 3 years of desktop, help desk, or network support in a multi-site environment.
• CompTIA Security+ and Microsoft 365 Certified or CCNA‑level certs preferred.

Responsibilities

• Provide first‑line technical support to staff at multiple branches via phone, ticket, remote session, or in person.
• Image, deploy, configure, patch and retire Windows workstations, laptops, and peripherals.
• Manage endpoints through Intune and Group Policy, including software deployment and device compliance.
• Support Microsoft 365 apps (Outlook, OneDrive) and Zoom Phone headsets and call queues.
• Administer SharePoint sites and solutions and maintain hardware/software inventory.
• Document fixes and procedures for knowledge base and ticketing system.

Skills

Desktop support

Help desk

Network support

Microsoft 365

Active Directory

Entra ID

Group Policy

Microsoft Intune

Security awareness

Education

Associate degree in information technology or related field

Tools

Microsoft 365

Entra ID

Active Directory

Symitar

Intune

Group Policy

Cisco switches

SIEM (Blumira)

MIMEcast

Cisco Umbrella

Job description

Altana Federal Credit Union seeks an IT Desktop & Network Specialist to keep end‑user devices, branch networks, and member‑facing tech running securely across 12 locations. You’ll resolve staff requests, manage Windows workstations, and support Microsoft 365, AD, Synitar, and security controls for an NCUA‑regulated institution.

You will work closely with the VP of IT and serve as a backup for core IT functions, with a focus on reliability, documentation, and cross‑location collaboration.