End-User IT Support Technician

Healing Strides Counseling

Neenah (WI)

On-site

USD 42,000 - 66,000

Full time

6 days ago

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Job summary

Community First Credit Union is seeking a PC Technician to provide hands-on support across branch locations, maintaining PCs, laptops, printers, and software, and imaging/deploying devices. You will follow established processes to diagnose issues and document solutions, helping keep members and employees productive.

The ideal candidate has 2+ years of enterprise IT support experience, with device provisioning, patching, and strong communication skills.

Qualifications

Hands-on experience installing, configuring, troubleshooting, and maintaining PCs, laptops, peripherals, and software.
Experience with PC imaging, software deployment, patching, and device provisioning.
Two or more years of experience providing PC or end-user technology support.
Strong communication and customer-service mindset.
Associate degree in Information Systems, Computer Science, or a related field preferred.

Responsibilities

Provide hands-on technical support to employees across branches, troubleshooting PCs, laptops, and printers.
Install, configure, deploy, and maintain end-user technology including imaging and software patches.
Log help-desk requests, update tickets, and document solutions and procedures.
Assist with technology rollouts and inventory management.
Escalate complex issues to the Systems team when needed.