IT Deployment & Asset Fulfillment Technician

Evolver, LLC; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Evolver, LLC in Washington, DC seeks a Resource Fulfillment Technician to support deployments for federal staff on a federal IT support contract. The role focuses on imaging, configuring, deploying, and troubleshooting laptops, desktops, and mobile devices, with emphasis on security and asset management.

Responsibilities include coordinating on-site and remote deployments, assisting with post-deployment support, and maintaining inventory records while collaborating with Service Desk, Desktop

Qualifications

• 2 years of experience deploying laptops, desktops, and mobile devices.
• 1 year imaging, configuring, deploying, and troubleshooting Windows-based devices.
• 1 year installing and configuring Microsoft Office 365 and other enterprise software applications.
• 1 year with Active Directory, account provisioning, password resets, and user access management.
• 1 year using IT service management or ticketing systems to manage and document work requests.
• 1 year maintaining inventory and asset records.
• 1 year with Microsoft Office applications (Outlook, Word, Excel).
• 1 year supporting HP and Dell workstations and laptops.
• High School Diploma or equivalent.

Responsibilities

• Manage and prioritize assigned service requests and fulfillment tickets in accordance with SLAs.
• Image, configure, deploy, and troubleshoot laptops, desktops, and mobile devices for end users.
• Install, configure, and validate software applications to ensure devices are fully operational prior to deployment.
• Create, modify, and support user accounts and access permissions in accordance with procedures.
• Coordinate and perform in-person and remote device deployments for users at multiple locations.
• Provide technical assistance during device delivery, setup, and post-deployment activities.
• Maintain accurate asset tracking records and update inventory management systems.
• Document fulfillment activities, asset assignments, and troubleshooting steps in ticketing systems.
• Collaborate with Service Desk, Desktop Support, Asset Management, and other technical teams to resolve user issues.
• Assist with hardware lifecycle management activities, including device replacement, refresh, recovery, and disposal processes.
• Ensure compliance with organizational security, configuration, and asset management policies.
• Identify recurring deployment challenges and recommend process improvements to enhance customer service and efficiency.

Skills

Laptop imaging

Troubleshooting

Windows deployment

Active Directory

Office 365

Ticketing systems

Asset management

Remote support

Inventory tracking

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Intune

SCCM/MECM

Job description

Evolver, LLC in Washington, DC seeks a Resource Fulfillment Technician to support deployments for federal staff on a federal IT support contract. The role focuses on imaging, configuring, deploying, and troubleshooting laptops, desktops, and mobile devices, with emphasis on security and asset management.

Responsibilities include coordinating on-site and remote deployments, assisting with post-deployment support, and maintaining inventory records while collaborating with Service Desk, Desktop