IT Deployment Technician - Hardware Imaging & Deployments

WestEd; Seal Beach (CA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

WestEd is seeking an IT Deployment Assistant to configure, image, and deploy computer hardware for staff across the agency, both onsite and remotely. This hands-on role maintains hardware inventory, ships and reclaims equipment, and logs work in the IT ticketing system while following established procedures and deadlines.

The ideal candidate has experience supporting Windows PCs, device management, inventory control, and strong communication skills to coordinate with the Service Center team.

Qualifications

• Experience in a technical role supporting Windows PCs.
• Knowledge of PC hardware, operating systems, software migrations, backup software, and security software.
• Experience working in an IT ticketing system.
• Experience ordering, shipping, and maintaining computer and peripheral inventory.
• Previous shipping and receiving experience using USPS, UPS, or FedEx for hardware and peripherals.
• Working knowledge of inventory management tools.
• Communicates effectively using Microsoft Teams, Slack, and Zoom.
• Must be able to individually lift and move computer equipment up to 50 pounds.

Responsibilities

• Configure, deploy, and maintain multiple PC computers onsite and remotely.
• Image and deploy computers using WestEd's device management tools.
• Ship computers and related hardware to staff, and reclaim equipment when it is returned.
• Inventory and label computers and peripherals, keeping asset records current.
• Prepare reclaimed equipment for redeployment, storage, or disposal.
• Log and update work in the IT ticketing system.
• Escalate hardware, software, and end user issues that fall outside the scope of the role.
• Coordinate in-progress work with the Service Center team so deployments and replacements land on schedule.

Skills

Windows PC support

PC hardware knowledge

Operating systems

Software migrations

Backup software

Security software

IT ticketing system

Inventory management

Shipping/receiving

MS Teams/Slack/Zoom

Lifting 50 lbs

Education

A+ Certification

ITIL Foundations

CHAMP

CITAM

CSAM

Tools

Microsoft Intune

TeamDynamix (TDX)

Job description

WestEd is seeking an IT Deployment Assistant to configure, image, and deploy computer hardware for staff across the agency, both onsite and remotely. This hands-on role maintains hardware inventory, ships and reclaims equipment, and logs work in the IT ticketing system while following established procedures and deadlines.

The ideal candidate has experience supporting Windows PCs, device management, inventory control, and strong communication skills to coordinate with the Service Center team.