IT Deployment & User Support Technician I

SBM; Sacramento (CA); Hybrid; USD 33,000 - 37,000; Full time

Job summary

SBM is seeking an IT, Implementation, and Support Technician I to provide first-line end-user IT support for SBM employees, locally and remotely. You will handle tickets, perform device deployments, and assist with 4insite platform deployments, including on-site visits up to 20%.

Qualified candidates will have an associate degree or two years of related experience; CompTIA A+ is preferred. The role requires strong customer service skills and the ability to work with various IT environments.

Qualifications

• Associate degree or two years related experience or equivalent combination of education and experience.
• CompTIA A+ or equivalent preferred.

Responsibilities

• Provide first-line IT support for SBM employees, handling calls and tickets for desktop, mobile, networks, telephony, and applications.
• Triage and assign tickets in coordination with higher-tier technicians; escalate as needed.
• Assist with onboarding of new clients/sites/modules on the 4insite platform; travel up to 20% for deployments.
• Configure and deploy hardware and software; manage asset records and imaging process.
• Document incidents and resolutions; maintain SOPs and participate in on-call duties.

Skills

End-user support

Ticketing system

Remote support

MS Office

Desktop troubleshooting

Mobile device support

Network basics

Active Directory

Communication skills

Education

Associate degree or two years related experience

Tools

Remote-control software

CompTIA A+ preferred

Job description

SBM is seeking an IT, Implementation, and Support Technician I to provide first-line end-user IT support for SBM employees, locally and remotely. You will handle tickets, perform device deployments, and assist with 4insite platform deployments, including on-site visits up to 20%.

Qualified candidates will have an associate degree or two years of related experience; CompTIA A+ is preferred. The role requires strong customer service skills and the ability to work with various IT environments.