IT Coordinator — Projects & Support | Hybrid, PTO & Benefits

Housing Works; New York (NY); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Healthcare plans

PTO up to 30 days

Educational benefit

Job summary

Housing Works in Brooklyn, NY seeks an IT Coordinator to manage software, hardware, and networking, with strong problem-solving and attention to detail. End user support and teamwork require excellent communication.

The role involves coordinating IT projects with vendors and internal teams, while maintaining compliance and asset management. You will document processes, support devices across sites, and provide training as needed, contributing to reliable technology infrastructure for the

Qualifications

• An IT Coordinator must be knowledgeable in software, hardware, and networking.
• End user support and teamwork are important; excellent communication and people skills are required.
• Responsibilities include coordinating projects, reviewing and evaluating execution, troubleshooting complex issues.

Responsibilities

• Actively participates in the daily operational activities that impact important components/processes of the IT work function.
• Acts as a liaison between Housing Works, Synoptek/BCMone (outsourced IT) and other vendors regarding technology and infrastructure with weekly/monthly meetings.
• Assist and support team members in completing IT projects including but not limited to: Coordinating and scheduling execution of projects; Reviewing, assessing, and evaluating the execution; Troubleshooting and resolving complex issues.
• Responsible for maintaining IT compliance and conducting audits.
• Responsible for the support of our cell phone management, Office Phones, Desktops, general IT equipment and inventory systems.
• Responsible for maintaining compliance and audits, which include e-waste inventory, secure print for the agency.
• Supports and maintains server rooms and needs at all sites.
• Responsible for technical documentation, assessing, resolving and/or escalating issues as appropriate.
• Instituting protocols for the use of IT across departments and projects
• Providing advice on the most suitable IT choices
• Providing technical support or training for systems and networks

Education

Bachelor’s in Computer Science or similar

Job description

Housing Works in Brooklyn, NY seeks an IT Coordinator to manage software, hardware, and networking, with strong problem-solving and attention to detail. End user support and teamwork require excellent communication.

The role involves coordinating IT projects with vendors and internal teams, while maintaining compliance and asset management. You will document processes, support devices across sites, and provide training as needed, contributing to reliable technology infrastructure for the