IT Coordinator - Onsite Support & Asset Mgmt

Bailey Information Technology Consultants, LLC; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Bailey Information Technology, LLC (BIT, LLC) in Idaho is seeking an IT Coordinator with a DOE L ACCESS/ Secret clearance to oversee on-site IT support at the NRF Idaho facility. You will coordinate support requests, manage IT assets, and ensure infrastructure and processes run smoothly across hardware, software, and telecommunications.

As the primary IT contact for personnel at the IBO, you will onboard/offboard users, maintain documentation, monitor tickets, and implement IT policies and

Qualifications

• Bachelor's degree or 4 years of relevant experience.
• Project management experience.
• Microsoft certification or proficiency with Word, Excel, SharePoint and Outlook.

Responsibilities

• Provide IT support at all locations and coordinate on-site assistance.
• Execute employee onboarding and off-boarding IT actions.
• Maintain an IT knowledgebase for hardware/software and refresh cycles.
• Coordinate software installation, configuration and end-user support.
• Monitor Remedy tickets and ensure SLA adherence with NR IT staff.
• Document IT tasks and deliver weekly status updates to IT managers.
• Develop and document IT policies, processes, and procedures.

Skills

Project management

Verbal and written communication

Customer service

Education

Bachelor's degree or 4 years of relevant experience

Microsoft certification

Tools

Microsoft Word

Excel

SharePoint

Outlook

Job description

Bailey Information Technology, LLC (BIT, LLC) in Idaho is seeking an IT Coordinator with a DOE L ACCESS/ Secret clearance to oversee on-site IT support at the NRF Idaho facility. You will coordinate support requests, manage IT assets, and ensure infrastructure and processes run smoothly across hardware, software, and telecommunications.

As the primary IT contact for personnel at the IBO, you will onboard/offboard users, maintain documentation, monitor tickets, and implement IT policies and