IT Coordinator On Site in Idaho

AET FEDERAL INC; Idaho Falls (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Dental insurance

Job summary

AET Federal Inc. seeks an experienced IT Coordinator to be the on-site IT point of contact for NRLFO at the Idaho Branch Office in Scoville.

You will provide hands-on IT support, coordinate with NR IT and NNL IT, and ensure smooth operation of equipment, tickets, and telecom services for the site. Responsibilities include maintaining an IT knowledgebase, tracking assets, supporting software deployment, managing Remedy tickets, and delivering weekly progress briefings to IT managers.

Qualifications

• Bachelor's degree or 4+ years of relevant IT experience.
• Be able to obtain and maintain a DOE 'L' access authorization.
• Able to work on-site full-time at the Idaho branch office in Scoville, Idaho on a four 10-hour day schedule.
• Project management experience.
• Experience supporting IT ticketing/SLA environments (Remedy or similar).
• Microsoft certification or proficiency in Word, Excel, SharePoint, and Outlook.
• Ability to articulate technical ideas verbally and in writing.

Responsibilities

• Provide general IT support across locations and coordinate site personnel IT actions.
• Maintain a knowledgebase of hardware/software for maintenance and refresh cycles.
• Coordinate asset tracking, installations, documentation, and end-user feedback.
• Support software installation, configuration, and ongoing support.
• Coordinate/resolve connectivity and non-enterprise system configurations.
• Monitor Remedy tickets and address SLAs; identify trends and propose solutions.
• Support telecommunications needs – voice, data, and video for new/transferred employees.
• Coordinate IT support for project requests and recommend efficiency improvements.
• Maintain and update IT task/project tracking documentation.
• Deliver weekly progress briefings to NRLFO IT managers and flag delays.
• Interface with NRLFO IT Branch, Business Management, and NNL IT to align priorities.
• Develop and document IT policies, processes, and procedures.

Skills

Project management

Verbal communication

Technical writing

Education

Bachelor's degree or equivalent experience

Tools

Remedy ticketing

Microsoft Word

Microsoft Excel

SharePoint

Outlook

Active Directory

Job description

Benefits:

• Health insurance
• Vision insurance
• 401(k)
• Dental insurance

About the Role

AET Federal is seeking an experienced IT Coordinator based out of Scoville, Idaho to serve as the on-site IT point of contact for NRLFO at the Idaho Branch Office, providing hands‑on IT support, coordinating with NR IT and NNL IT, and keeping equipment, tickets, and telecom services running smoothly for the site.

Key Responsibilities

• Provide general IT support across locations — field questions/issues, coordinate site‑personnel support, execute onboarding/offboarding IT actions
• Maintain a knowledgebase of current hardware/software to support maintenance, enhancements, and refresh cycles
• Facilitate asset tracking, installation requests/progress, product documentation, and end‑user feedback
• Support approval, installation, configuration, and ongoing support of software
• Coordinate/resolve issues related to connectivity and configuration of non‑enterprise systems
• Monitor and help resolve open NRLFO Remedy tickets within established SLAs; identify recurring IT trends/problems and recommend solutions
• Support telecommunications needs — voice, data, and video (scheduling, troubleshooting, configuration) including for new/transferred employees
• Coordinate IT support for project‑oriented requests; recommend efficiency‑improving IT systems/technologies
• Maintain and regularly update IT task/project tracking documentation
• Deliver weekly progress briefings to NRLFO IT managers; proactively flag missed completion dates and reasons
• Interface with NRLFO IT Branch, Business Management Branch, and NNL IT to align on tasks and priorities
• Develop, maintain, and document IT‑related policies, processes, and procedures

Required Qualifications

• Bachelor's degree OR minimum 4 years of relevant experience
• Be able to o obtain and maintain a DOE "L" access authorization (Required)
• Able to work on-site and full‑time at the Idaho branch Office in Scoville, Idaho on a four 10‑hour day work schedule (Required)
• Project management experience
• Previous experience supporting IT ticketing/ SLA environments (Remedy or similar)
• Microsoft certification or demonstrated proficiency in Word, Excel, SharePoint, and Outlook
• Ability to clearly articulate technical ideas verbally and in writing

Preferred Qualifications

• Experience with software development processes
• Strong customer service, teaming, organizational, and interpersonal skills
• Track record proactively resolving issues and improving processes
• Strong prioritization skills across multiple concurrent tasks/projects
• Experience facilitating inter‑departmental and internal/external communications
• Knowledge of systems administration (Active Directory, group policy, etc.)
• Knowledge of file management, transcription, and other administrative procedures
• Experience developing and implementing new policies/processes