IT Coordinator (69412)

Capital Tractor; Kilby (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Capital Tractor is seeking an IT professional to join our Montgomery Office team for full-time information technology support. You will help resolve user issues, deploy and maintain hardware, and support Microsoft 365 and Kubota systems while adhering to security procedures.

You will monitor networks and equipment, coordinate vendors, and contribute to a proactive, well-documented IT environment with a focus on reliability and service quality.

Responsibilities

• 20%. Respond promptly to help desk requests and resolve user issues professionally. Escalate appropriately when necessary.
• 12%. Configure, deploy, maintain, and replace computers, printers, mobile devices, scanners, and other technology.
• 8%. Support Microsoft 365, HBS/DMS, Kubota systems, phones, and user accounts following established procedures.
• 5%. Maintain workstation standards, software updates, and endpoint security.
• 5%. Maintain technology readiness by proactively identifying issues before they affect operations.
• 12%. Monitor network equipment, internet connectivity, wireless infrastructure, servers, backups, and business applications. Escalate major issues promptly.
• 8%. Maintain accurate IT documentation, passwords, licensing records, hardware inventory, and asset tracking.
• 5%. Coordinate vendors, warranty repairs, telecommunications providers, and equipment service as directed.
• 5%. Follow cybersecurity policies including MFA, phishing awareness, endpoint protection, and security procedures. Immediately report suspicious activity.
• 8%. Communicate clearly with employees regarding issue status, timelines, and expectations. Build trust through reliability and professionalism.
• 6%. Document recurring procedures, maintain the knowledge base, and identify opportunities to automate repetitive work.
• 4%. Assist with technology projects, office moves, store openings, equipment installations, and system rollouts.
• 2%. Continue developing technical knowledge through training, vendor resources, and cross-training.

Tools

Microsoft 365

HBS/DMS

Kubota systems

Job description

Job Details

Job Location: Montgomery Office - MONTGOMERY, AL 36109

Position Type: Full Time

Education Level: Not Specified

Travel Percentage: Up to 50%

Job Category: Information Technology

KRA I. Operational Support & Uptime (50%)

• 20%. Respond promptly to help desk requests and resolve user issues professionally. Escalate appropriately when necessary.
• 12%. Configure, deploy, maintain, and replace computers, printers, mobile devices, scanners, and other technology.
• 8%. Support Microsoft 365, HBS/DMS, Kubota systems, phones, and user accounts following established procedures.
• 5%. Maintain workstation standards, software updates, and endpoint security.
• 5%. Maintain technology readiness by proactively identifying issues before they affect operations.

KRA II. Infrastructure & Systems Reliability (30%)

• 12%. Monitor network equipment, internet connectivity, wireless infrastructure, servers, backups, and business applications. Escalate major issues promptly.
• 8%. Maintain accurate IT documentation, passwords, licensing records, hardware inventory, and asset tracking.
• 5%. Coordinate vendors, warranty repairs, telecommunications providers, and equipment service as directed.
• 5%. Follow cybersecurity policies including MFA, phishing awareness, endpoint protection, and security procedures. Immediately report suspicious activity.

KRA III. Teamwork, Process Improvement & Professionalism (20%)

• 8%. Communicate clearly with employees regarding issue status, timelines, and expectations. Build trust through reliability and professionalism.
• 6%. Document recurring procedures, maintain the knowledge base, and identify opportunities to automate repetitive work.
• 4%. Assist with technology projects, office moves, store openings, equipment installations, and system rollouts.
• 2%. Continue developing technical knowledge through training, vendor resources, and cross-training.

Qualifications