IT Coordinator

Capital Tractor Inc; Montgomery (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

Capital Tractor Inc in Montgomery, AL seeks an IT professional to ensure uptime across dealership operations. You will promptly respond to help desk requests, configure and maintain computers, printers, mobile devices, scanners, and other technology, and support Microsoft 365, Kubota systems, and related user accounts.

You will monitor networks and devices, coordinate with vendors, maintain security, and contribute to process improvements while documenting procedures and staying aligned with

Qualifications

• Respond promptly to help desk requests and resolve user issues professionally.
• Configure, deploy, maintain computers, printers, mobile devices, scanners, and other technology.
• Support Microsoft 365, HBS/DMS, Kubota systems, phones, and user accounts following established procedures.
• Maintain workstation standards, software updates, and endpoint security.
• Follow cybersecurity policies including MFA, phishing awareness, endpoint protection, and security procedures.

Responsibilities

• Respond promptly to help desk requests and resolve user issues professionally.
• Configure, deploy, maintain computers, printers, mobile devices, scanners, and other technology.
• Support Microsoft 365, HBS/DMS, Kubota systems, phones, and user accounts following established procedures.
• Maintain workstation standards, software updates, and endpoint security.
• Monitor network equipment, internet connectivity, wireless infrastructure, servers, backups, and business applications.
• Escalate major issues promptly and coordinate with vendors and service providers.
• Follow cybersecurity policies including MFA, phishing awareness, endpoint protection, and security procedures.
• Communicate clearly with employees regarding issue status, timelines, and expectations.

Tools

Microsoft 365

Kubota systems

HBS/DMS

Printers

Scanners

Phones

Endpoint security

Job description

KRA I. Operational Support & Uptime (50%)We keep people working. Technology exists to support the dealership—not slow it down. Fast response, clear communication, and dependable systems keep tractors sold, parts moving, and technicians productive.20%. Respond promptly to help desk requests and resolve user issues professionally. Escalate appropriately when necessary.12%. Configure, deploy, maintain, and replace computers, printers, mobile devices, scanners, and other technology.8%. Support Microsoft 365, HBS/DMS, Kubota systems, phones, and user accounts following established procedures.5%. Maintain workstation standards, software updates, and endpoint security.5%. Maintain technology readiness by proactively identifying issues before they affect operations.KRA II. Infrastructure & Systems Reliability (30%)The dealership depends on reliable technology. We maintain the systems that keep every department operating securely and efficiently.12%. Monitor network equipment, internet connectivity, wireless infrastructure, servers, backups, and business applications. Escalate major issues promptly.8%. Maintain accurate IT documentation, passwords, licensing records, hardware inventory, and asset tracking.5%. Coordinate vendors, warranty repairs, telecommunications providers, and equipment service as directed.5%. Follow cybersecurity policies including MFA, phishing awareness, endpoint protection, and security procedures. Immediately report suspicious activity.KRA III. Teamwork, Process Improvement & Professionalism (20%)Technology is a service department. We communicate well, document our work, and continuously improve the way the dealership operates.8%. Communicate clearly with employees regarding issue status, timelines, and expectations. Build trust through reliability and professionalism.6%. Document recurring procedures, maintain the knowledge base, and identify opportunities to automate repetitive work.4%. Assist with technology projects, office moves, store openings, equipment installations, and system rollouts.2%. Continue developing technical knowledge through training, vendor resources, and cross-training.