IT Coordinator

C3EL; Scoville (ID); On-site; USD 65,000 - 100,000; Full time

Job summary

C3EL is seeking an IT Coordinator to provide on-site IT support to personnel at the Naval Reactors Facility (NRF) in Idaho. This role serves as a hands-on IT support and coordination resource for user support, asset and software coordination, ticket management, telecommunications support, and IT process improvement.

Minimum qualifications include DOE L clearance eligibility, Microsoft certifications or demonstrated proficiency with Word, Excel, SharePoint, and Outlook, and strong communication

Qualifications

• Must be eligible to obtain and maintain a DOE L clearance.
• Microsoft certification or demonstrated proficiency with Microsoft Word, Excel, SharePoint, and Outlook.
• Ability to clearly communicate technical concepts verbally and in writing.

Responsibilities

• Provide direct IT support and coordinate support with site IT organizations.
• Support employee onboarding and offboarding.
• Maintain hardware/software knowledgebase information.
• Coordinate asset delivery, tracking, installation, documentation, and refresh activities.
• Support software installation and configuration.
• Troubleshoot and coordinate connectivity and non-enterprise system issues.
• Monitor Remedy tickets and drive resolution within established SLAs.
• Identify recurring IT problems and coordinate corrective actions.
• Support voice, data, video conferencing, webcams, telephony, and related communications technologies.
• Track IT projects and initiatives.
• Develop and maintain IT policies, procedures, and documentation.
• Provide weekly management status briefings.

Skills

Microsoft Word

Microsoft Excel

SharePoint

Outlook

Communication skills

Education

Bachelor's degree or 4+ years relevant experience

Tools

Active Directory

Group Policy

Remedy

Job description

Security Clearance: DOE L (or DoD Secret or higher equivalent)

Location: Naval Reactors Facility (NRF), Idaho

(Due to the nature of the work and contract requirements, U.S. Citizenship isrequired.)

Description:

C3EL is seeking an IT Coordinator to provide on-site IT support to Naval Reactors Laboratory Field Office (NRLFO) personnel at the Idaho Branch Office, Naval Reactors Facility (NRF), Idaho. This position serves as a hands-on IT support and coordination resource responsible for user support, IT asset and software coordination, ticket management, telecommunications support, project coordination, and IT process improvement.

Responsibilities will include, but not be limited to:

• Provide direct IT support and coordinate support with site IT organizations.
• Support employee onboarding and offboarding.
• Maintain hardware/software knowledgebase information.
• Coordinate asset delivery, tracking, installation, documentation, and refresh activities.
• Support software installation and configuration.
• Troubleshoot and coordinate connectivity and non-enterprise system issues.
• Monitor Remedy tickets and drive resolution within established SLAs.
• Identify recurring IT problems and coordinate corrective actions.
• Support voice, data, video conferencing, webcams, telephony, and related communications technologies.
• Track IT projects and initiatives.
• Develop and maintain IT policies, procedures, and documentation.
• Provide weekly management status briefings.

Minimum Qualifications:

• Must be eligible to obtain and maintain a DOE L clearance. (DoD Secret or higher clearance reciprocity may be utilized while DOE adjudication is being completed.)
• Microsoft certification or demonstrated proficiency with Microsoft Word, Excel, SharePoint, and Outlook.
• Ability to clearly communicate technical concepts verbally and in writing.

Preferred Qualifications:

• Experience with software-development processes.
• Systems administration knowledge including Active Directory and Group Policy.
• Experience resolving IT issues and improving processes.
• Ability to manage multiple priorities simultaneously.
• Experience coordinating among internal and external organizations.
• Experience developing IT policies and processes.

Education:

• Bachelor's degree from an accredited college or university OR at least four years of relevant experience.

As set forth in C3EL’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.